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No activity on the ticket in If no Ticket update for the last 3 days,

At 09:00 AM , only on Monday, Tuesday, Wednesday, Thursday, and FridayFriday 

Hi, {Resource Name}! 

You currently have {Ticket Count} stale stale tickets. These are the tickets not updated or without any activity in the last 3 days. KIndly Kindly review the said tickets. 

You may check the details found in the drill through here. 

Thank you and have a good day!

If Unassigned Ticket Count > 0,

Alerts every hour between 08:00 AM and 05:00 PM , only on Monday, Tuesday, Wednesday, Thursday, and Friday

Dear Dispatcher, 

There are {Ticket Count} unassigned tickets that need attention. 

Why should you care? 

Keeping the ticket assignment with will help inform the client of the ticket's progress. Also, prevent It also prevents tickets from just sitting or being missedoverlooked. 

What should you do? 

Make sure to properly assign the ticket while ensuring Ensure that tickets are properly assigned and all the information in on the ticket is correct. Typeslike types, sub-types, contact, etc BEFORE assigning. are correct. 

If Ticket in progress count Progress Count > 2,

Alerts every 5 minutes , between 08:00 AM and 05:59 PM , only on Monday, Tuesday, Wednesday, Thursday, and Friday

Hi, {Resource Name}! 

You currently have {Ticket Count} tickets in progress. The number of tickets in progress should only be not exceed 2 at most. Kindly prioritize and complete the critical task tasks before adding a new one. 

You may check the details in the drillthrough drill through here. 

Thank you and have a good day!

If Ticket under has the status "Customer Reply" since yesterday, yesterday 

Alerts every at 30 minutes past the hour , between 08:00 AM and 05:59 PM , only on Monday, Tuesday, Wednesday, Thursday, and Friday

Hey there, {Resource Name}! 

Please review the ticket: {Ticket Number}  

The customer recently added a note on the ticket. 

You may also visit this widget to view all of the tickets where the customer added a note: ** Customer Responded Tickets

If ticket Ticket appointment schedule ends on in the next 30 minutes,

Alerts every 30 minutes , between 08:00 AM and 05:59 PM , only on Monday, Tuesday, Wednesday, Thursday, and Friday

Hello, {Technician}! 

This is a friendly reminder that you are approaching the end of the scheduled entry ({Appointment End Date}) of the scheduled entry on this ticket: {Ticket Number} - {Ticket Title}  

If you need more time, please notify the coordinators as soon as possible. If you haven’t already started on this ticket yet, please let the coordinators know to adjust so your schedule can be adjusted.

This bot

alerts the technician

if the time entered

for a ticket appointment has a start time of an hour or more after the start of

the appointment.

If ticket Ticket appointment time entered > or = 1 hr,

Alerts every 15 minutes , between 08:00 AM and 05:59 PM , only on Monday, Tuesday, Wednesday, Thursday, and Friday

Hello, {Technician Name}! 

The time entry {Time Entry ID} you recently entered in ticket: {Ticket Number} has slipped behind its appointment time.

Appointment Start: {Appointment Start}  

Time Entry Start: {Start Time}

if The log time entry shows late time.

Alerts every 5 minutes, only on Monday, Tuesday, Wednesday, Thursday, and Friday

Hi, {Technician Name}!

Your recent time entry {Timer ID} (Ticket #: {Ticket ID}) was logged {Late Time Entry Mins} minutes late from: {Start Time} to {End Time}, entered on {Date Entered}. 

Why am I receiving this message and why should I care?

1. Do it when you still have a fresh memory of the things you did and the amount of time you spent on the ticket. 
2. Missed billable hours result in less invoicing, less revenue, and less profit.
3. Late-time entries typically are not very accurate, which creates problems when we calculate the utilization and agreement profitability, we . We rely on those these reports to make in making important decisions.
4. If the time entry is too late, other clients or employees might not be able to find out what you did when they need to.

How should I fix it?

Here's a video guide on the best practices in for logging time entries.

If Entry notes <100 characters,

Alerts every 5 minutes, starting at 3 minutes past the hour , between 08:00 AM and 04:59 PM , only on Monday, Tuesday, Wednesday, Thursday, and Friday

Hi, {Technician Name}!

Your time entry   entry {Time Entry ID}  (for ticket: {Ticket ID}) with work hours of {Actual Time Hours} is over 2 hours, but your time log note has only {Notes Length} characters.

Please provide more details about the work you did for this time entry. Thanks!

If User rejected a the Next ticket,

Every minute.

{Member} has rejected the next ticket.

Ticket: {Ticket Number}

Client: {Company}

Subject: {Subject}

Reason: {Reason}

Date Rejected: {Date Rejected}

Total number of Tickets,

Alerts at 07:00 PM , only on Friday

Hi   Hi {Manager},

Total Number of Tickets Rejected:    {Number of Tickets}

The following members who rejected Next Tickets  the next tickets {Ticket Rejectors}:

Reasons:    {Reasons}

For more details please click here.

If you think you shouldn't be receiving this alert please clickhere.

If count Count of prolonged time entries > 0,

Email is available. 

Alerts at 09:00 AM , only on Monday, Tuesday, Wednesday, Thursday, and Friday

Hi {Technician},

You have a total of {Count of Prolonged Time Entries} that are created in the last 24 hours.

Please be mindful of the time entries you log and keep track of your KPIs.