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Clients sometimes need to use a custom URL for bots and widgets. The steps in this guide apply to both: 

• Assigning a specific URL for bots when sending alerts
• Using custom URLs for widgets and column datasets  

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Do the following steps to change a bot’s URL:

1. Log in to the MSPbots app as an administrator.Image Removed
2. Navigate to Widgets Bots on the menu. Search for the widget used by the bot whose URL
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3. Click on the bot that needs to be changedmodified. For example: Stale Tickets
   Image Removed Ticket Alert (No Email)
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4. When thebot-Stale Ticket Alert (No Email) tab opens, click Design. 
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5. On the Trigger window that opens, click the design icon Click the Stale Tickets Grid - Autotask widget to open the Widget Builder. 
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6. On the Widget Builder window, select click the Dataset icon. Click icon for Dataset to show Data Source. Then click the ellipsis button and click > Edit.
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7. When the Dataset window opens, look for locate the Alias row with Ticket Link as Alias and the Hyperlink as Business Type with Hyperlink. 
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8. Click the paintbrush button on the same row and enter the new URL for the bot in the Format field. 
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9. Select {Ticket Link} as Data Columns Placeholder and click Save.

   Image AddedClick Save.
10. Click the Save button on the Dataset window.
11. Click Apply on the Widget Builder window. 
12. Click Save.  
13. Click Confirm on the prompt that appears.
14. Click Next, then Next. 
15. Click Finish, then Save.
16. Click Apply on the Widget Builder window.

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2. Click Save on the bot-Stale Ticket Alert (No Email) tab. 
3. Verify if the settings have been successfully applied. To verify: 
   1. Perform steps 1 to 4. Click Bot Messages. 
   2. Go to the list of generated Bot Messages and hover to a specific ticket. You should see the new URL appear in the lower-left corner of the window. Alternatively, you can check the data on the widget and click a ticket link. This should redirect to a new tab where the new URL is reflected.

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