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Simplesat Dashboards Sample View
Dashboard Information
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| Widget Name | Type | Description | Link Dashboard |
|---|---|---|---|
| CSAT Score - Current Month | Card Number | A card number displaying the CSAT score in % | Simplesat CSAT |
| Positive Ratings - Past 12 Months | Card Number | A card number displaying the total number of positive ratings | |
| Neutral Ratings - Past 12 Months | Card Number | A card number displaying the total number of neutral ratings | |
| Negative Ratings - Past 12 Months | Card Number | A card number displaying the total number of negative ratings | |
| Sentiment Breakdown - Past 12 Months | Pie Chart | A pie chart showing % of positive, neutral, and negative ratings | |
| Ratings Over Time (Weekly) - Past 12 Months | Column Chart | A bar chart showing levels of each sentiment across previous weeks | |
| CSAT by Team Member | Grid | A table showing CSAT scores per team member in ascending order | |
| CSAT by Company | Grid | A table showing CSAT scores per company in ascending order | |
| Feedback Stream - Full | Grid | A table showing complete information of on each feedback received | |
| Overall Net Promoter Score | Card Number | A card number displaying the NPS score | Simplesat NPS |
| Positive Ratings - Past 12 Months | Card Number | A card number displaying the total number of positive ratings | |
| Neutral Ratings - Past 12 Months | Card Number | A card number displaying the total number of neutral ratings | |
| Negative Ratings - Past 12 Months | Card Number | A card number displaying the total number of negative ratings | |
| Sentiment Breakdown - Past 12 Months | Pie Chart | A pie chart showing % of positive, neutral, and negative ratings | |
| Ratings Over Time (Weekly) - Past 12 Months | Column Chart | A bar chart showing levels of each sentiment across previous weeks | |
| NPS by Company | Grid | A table showing NPS scores per company in ascending order | |
| NPS by Customer | Grid | A table showing NPS scores per customer in ascending order | |
| Feedback Stream - Full | Grid | A table showing complete information of on each feedback received | |
| Average CSAT Score - Current Month | Progress Tracker | A progress tracker displaying the average CSAT score in the current month | Simplesat CSAT Last 90 Days |
| Average CSAT Score - Previous Month | Progress Tracker | A progress tracker displaying the average CSAT score from the previous month | |
| Average CSAT Score - Last 90 Days | Progress Tracker | A progress tracker displaying the average CSAT score in the last 90 days with conditional formattingfor the previous month | |
| CSAT Score Last 90 Days | Card Number | A card number progress tracker displaying the average CSAT score for the last 90 days in %previous month | |
| Line Chart - Sentiment | Line Chart | A line chart showing levels of each sentiment across previous weeksprogress tracker displaying the average CSAT score for the last 90 days | |
| Customer Satisfaction Summary | Grid | A table showing complete information of on each ratings rating from customers | |
| Weekly Client Feedback | Pie Chart | A pie chart showing % of positive and negative feedback for the week |
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Purchasing the Simplesat
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BI Package
- Navigate Log in to Apps on the MSPbots app menu.
- Scroll down the page and click + Add From Marketplace.
- Go to the Apps section and select Simplesat Dashboards Package from the list.
- When the Simplesat Dashboards Package window opens, click the Add button to install the package.
Viewing the Simplesat Dashboards
- MSPbots and go to MarketPlace.
- On the Marketplace tab, click the BI Packages tab.
- Locate the Simplesat BI package package and click it. This action will take you to the Purchase window.
- Read the inclusions in the package and click Purchase when ready.
- Next, select the type of purchase plan. Then, click the Purchase button.
- Input your Credit Card details and click Save.
- Proceed to complete your order.
Accessing the Simplesat BI Packages
The steps below are done after purchasing the Simplesat BI Package.
- Log in to MSPbots and go to the Apps page.
- Locate the Simplesat BI Package then click it to open.
- On the Dashboards tab, select the dashboard, widget, dataset, or bot that you want to view.
- Navigate to Apps on the MSPbots Apps page.
- Click on Simplesat Dashboards Package.
- Go to Dashboards on the upper right corner of the screen and hover over it. View a dashboard by selecting it from the drop-down menu.
Overview
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