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How to connect Microsoft Teams to MSPbots:
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1. Sync Teams to MSPbots
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Note |
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The procedure for authorizing the sync should be done by someone with AAD admin permission. |
To sync MS Teams to MSPbots, connect Link your AAD (Teams) via from the Integrations (mspbots.ai) section of the MSPbots app. Click the Sync button to connect.
2. Authorize AD background
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sync permission
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Information needed and why
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we need it
The MSPbots require app requires permission to sync users’ user information like managers, positionpositions, and avatar pictures, as well as future users’ data changes from AADincluding any change in user data from AAD in the future. The sync happens in the background , so we can keep your and updates user information updated all the time, so you don't need to manually sync the data when you onboard or offboard employeesregularly. This eliminates the need for manually syncing data whenever employees get on board or go offboard.
- User name and
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- email address
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- - Used to identify
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- users and map their email
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- addresses with the PSA user
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- accounts.
- Managers' info
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- - Used by the bots to alert the managers
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- every time users are not in compliance with the company
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- 's policies or
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- procedures.
- Job
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- title - Used to automate the
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- dashboards related to job titles and to trigger bots that
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- apply to
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- specific job titles.
- Avatar
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- picture - Makes it easier to identify users on the
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- list and
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- adds to a better user interface.
API call for obtaining user information
Here is the API call that we use to get the user information:
- https://docs.microsoft.com/en-us/graph/api/user-list?view=graph-rest-1.0&tabs=http
- https://docs.microsoft.com/en-us/graph/api/user-get?view=graph-rest-1.0&tabs=http
This step is done by an AAD admin. If you are not an AAD admin, please add one of your AAD administrators as MSPbots admin here, then and let them log in and to finish this step.
3. Install MSPbots App in MS Teams
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The MSPbots Teams APP App is needed for users to receive MSPbots notifications from and send commands to MSPbots. There are two ways to get it installed:
- Install Installing the teams Teams app from Microsoft Microsoft App Source, follow the instruction.
- Go to the Microsoft Teams App tab, as shown in the video below.
Error message: "The app may not exist, or your organization may have disallowed you from using it"
https://docs.microsoft.com/en-us/microsoftteams/teams-app-permission-policies
4. Common Errors
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5. Setup MS
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Teams Global Policy to push MSPbots to
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all users
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Adding Add MSPbots to Teams Global policy to get App the app installed automatically for your current and future AAD users.
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Follow the steps here: Adding MSPbots to the Teams Global Policy.