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  1. Typing

    Why do I get an error when I type “nt” in MS Teams?

    Include Page
    Typing "nt" in Teams shows an error message
    Typing "nt" in Teams shows an error message
     

  2. Why does NextTicket Manager bring

    you

    up the same ticket all the time? 

    Include Page
    NextTicket Manager Brings Up the Same Ticket All the Time
    NextTicket Manager Brings Up the Same Ticket All the Time

  3. Who can configure the bots and the different settings (filters, rules, etc.)? 
    Only a user with Admin rights

    that has access to the app can configure

    can modify the bot and the different settings in the app.

  4. How can

    we

    I request

    for

    a new priority point rule?
    You can request a new priority rule by clicking the

    "

    Request New Rule

    "

    button

    in

    on the priority rules page.

    Our Support Team will receive your request and assess it for development. Please read How to Request a New Rule for NextTicket for information on how to do this. 

  5. How can I restrict

    How to restrict certain

    users from accessing the app?
    You can restrict

    certain

    users from accessing the app by removing their

    license.

    licenses. For more information on removing licenses, please read How to Assign and Remove a License for NextTicket Manager. 

  6. How can

    we

    I request

    for

    a new field for a filter?

    Submit

    You can submit a request to MSPbots support so that they can reach out to the development team to add the field for the filter. Please read How to Request a New Rule for NextTicket for information. 

  7. How can

    we

    I delete a rule template?

    Go to https://wiki.mspbots.ai/x/fILoAQ and look for "How to Delete a Priority Rule Template?"

    You can delete a rule template by clicking the delete icon corresponding to it. Please go to NextTicket Manager Priority Rules for the instructions. 

  8. Will technicians see the points awarded to

    ticket

    tickets based on the MRR rule?

    (confidential)

     
    No, only

    user with Admin rights can view or

    admins can see the points

    awarded

    assigned to

    the

    a ticket

    based on MRR rule

    .

  9. What happens to the rejected tickets?

    Once a ticket is rejected, it will be removed to

    NextTicket removes rejected tickets from the queue for one hour

    . The expectation within that one hour is for the admin to update

    after rejection. During this hour, the admin should update the rules or settings so that

    ticket will not be going to incorrect

    technician

    or it will not

    will get the correct ticket, and the rejected one won't be a priority ticket anymore. If

    no update was made within 1 hour

    the admin does not update within the hour, the ticket will

    come

    queue back

    to the queue

    , and the technician will get

    the ticket

    it again.

  10. Can we link the ticket ID hyperlink to our PSA’s fat client instead of the web client?
  11. Why can’t I access the NextTicket Manager?

  12.  

  13. Why can’t I access the NextTicket Manager? Why do I get the No Permission error when accessing NextTicket Manager?
    You need a license to be able to access NextTicket Manager. If you can't access the app, ask your admin, dispatcher, or manager for a license.  For more information on access issues and licensing, please read Users cannot access Attendance, NextTicket, or Dashboards.What is the recommend range of points to use?