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| Products | Business Intelligence | Micro Training Bots | NextTicket Manager | |
|---|---|---|---|---|
Product Description | A dashboard engine with dashboards and customizable reporting around all metrics that are important to operate an MSP, with
Best The best dashboard system for MSPs! Watch Video: – Why is MSPbots the best Business Intelligence for MSP? Why did BrightGauge users move to the MSPbots BI system? | A uniquely new product offering for MSPs that takes business intelligence to the next level with automation to eliminate the monotonous management task of communicating processes that are not meeting business standards within their team. The QA bots engine can provide MicroTraining via Teams Message for employees by QA their facilitates quality checks on employees' work in real-time , making it so much easier to ensure that employees are in compliance with with Micro Training via MS Teams, Slack Messaging, web messages, and email to easily ensure employees comply with the company policy and rules. Save 30-40% of your manager's time and do a your job 100 times better job! Watch Video: – How Micro Training Bots are the change the MSP game by saving 30-40% of the management time and delivering a 100s times better job as a virtual manager. | An automated means to eliminate tool that eliminates the laborious task of determining what ticket a tech should be working on. NextTicket Manager analyzes all of your open service tickets and will deliver to each available tech the right next ticket to work on based on the set priorities you have established. NextTicket can save 80% of your dispatcher's time, and totally eliminate the cherry-picking, random picking, and ticket black holes, doing a blackholes. The job is done 100 times better job than your the human dispatcher. Demo Video: – How NextTicket can save 80% of dispatcher's time , totally and eliminate the cherry picking, and random picking from techs, doing a . Jobs are done 100 times better job. | Accurate tracking of utilization is a fundamental requirement for every MSP. Inaccurate time tracking costs MSPs thousands of dollars in billable work that never makes it to an invoice and incorrect visibility into client profitability. The attendance Manager helps the employees increase utilization, have visibility about the presence and tickets being worked on, and also make sure you are in compliance with ensures you comply with the labor law for hourly employees. Demo Video – How Attendance Manager can boost your team utilization to 85%, with very minimal management effort , and give you the you visibility of over your team. |
Pricing |
Check the Supported Integrations. |
| $40/user/month | $6/user/month |
Services Options |
|
| $299 onboarding fee for NextTicket onlyonly | Free online Onboardingonboarding training |
Product Bundles
| Free Bundle | A la Carte | Startup Bundle | Professional Bundle (Most popular, like your Total Care plan, | |
|---|---|---|---|---|
| Free | A la Carte | $700/m Minimum | $900/m Minimum | |
| Business Intelligence | Limited Read-only Dashboards Free MSP Benchmarking dashboards | Start for $89/m | 4 Integrations | Unlimited |
| Process Automation | 1 bot | $40/user/month | 10 bots/user | Unlimited |
| Next Ticket Manager | 1 user | $40/user/month | Included | Included |
| Attendance Manager | 2 users | $6/user/month | Included | Included |
Email Support | Best Effort | 5 day days Response SLA | 3 days Response SLA | 4 hour hours Response SLA |
Phone Support | NA | NA | Included | Included |
| 6 weeks Onboarding Service | NA | Per service | $599 | Included |
Concierge service | NA | Per Service | 2 h/m Included. $90/h extra | Unlimited |
Annual Payment Discount | 15% off | 15% off | 15% off |
- Email support address: Support@mspbots.ai
- 6 weeks Onboarding Service: Help Our Onboarding Team helps you to fully utilize MSPbots by providing you with an onboarding Team.assets, features, and functions.
- Concierge service: Help Our Concierge Team helps you to create new datasets, widgets, dashboards, and bots, so you doncan focus on managing your business and won't need to spend your own time or hire a data analyst anymore.
How to sign up for the paid version
Review your user list, and determine how many users will be billable users
Billable Users for bundles and products are determined based on how many users are enabled the number of enabled users in MSPbots User Management, you . You can disable the user that users you don't want have to pay be billed for.
Reduce the billable users:
Pick your user type
| User typeType | ExplanationDescription | Pricing | |
|---|---|---|---|
| Admin | The Admin or Administrator user type is the MSPbots user with overall administrative rights on the MSPbots app. Admins can perform operations and edit settings within the app but do not necessarily have access to financial assets. Only Admins with the Financial Role can assign the Financial Role to other admins and users. Full use and editing permission. Admin can edit all settings and review them, NOTE： Except for the financial data that is only available for people who linked the Quickbook or Xero, the admin with financial permission can add other admin/users to the financial role. | Full price per bundle | |
| UserFull reading permission can use all features, but not be able to edit any setting | Individuals with the User type of access have full read permission to the basic assets and features within the MSPbots app. The User type cannot edit settings and perform operations reserved for Admins. | Full price per bundle | |
| Dashboard OnlyCan view all Dashboard | The Dashboard Only user type can view dashboards only. | FREE | |
| Attendance Only | Can view all Dashboard and use the attendance program | The Attendance Only user type can use the Attendance Manager and view Attendance dashboards. | Paying for Attendance price only |
| NextTicket Only | The NextTIcket Only user type can use the NextTicket Manager and view the NextTicket portal. | Paying for NextTicket Paying for Attendance price only | |
| Billing Only | Can The Billing Only user type can view all dashboards and access the billing page. | FREE |
Change to dashboard only
If you have a user that only needs Users who need the dashboard view function , it will be free, please just change the user role to "Dashboard only" are not billed. You can assign the Dashboard Only role to these users.
- Go to User Management.
- Select the users, click "Set Role".
- Change the role to "Dashboard Only".
Disable the user
If they don't use MSPbots at all, follow this page: How to Disable a User Account in the MSPbots App
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Proceed to payment
For bundles, please go to https://app.mspbots.ai/marketplace?active=bundle, choose your bundle, click upgrade, and follow the instructioninstructions.
Additional Information
All agreements are month-to-month, no long-term commitment is needed
If you like MSPbots and want to save some money, you can select the annual payment plan.
FREE migration for BrightGauge users
If you are using one of that software BrightGauge and considering migrating to MSPbots, we do FREE migration will migrate your data FREE of charge. (Limited to 50 widgets) for If you , and the price match what you are paying if you only need BI functions. need BI functions only, we can match the price of your latest bill. To know why many MSPs have migrated to MSPbots, read the article Why did BrightGauge users move to the MSPbots BI system?
120-day UNCONDITIONAL Money-back Guarantee
We strive for excellent customer service and product value , therefore, all that's why all our products and bundles come with a 120-day UNCONDITIONAL money-back guarantee.
Within 120 days of signing up with the MSPbots paid plan, for any reason or no reason, you decided If you find that MSPbots is not a good fit for your business before you reach the 120th day of your subscription, we will give you a full refund of all your money paidpurchase.
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