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- When the field for webhook callback URL is visible, log in to the Halo PSA app.
Navigate to Configuration > Integrations > Webhooks.
Next, click New.
Fill in the fields for Webhook Name and Payload URL. You can leave the other fields with their default values.
Webhook Name - Enter a unique webhook name.
Payload URL - Enter the webhook callback URL from step 2.e in this field.
Next, click the Add button to add a new event.Anchor Add Add
On the New Event screen, select Ticket Changed from the Event dropdown menu.Anchor event event
Click Save on the New Event screen.Anchor save save - Repeat steps 3.e, 3.f and 3.g until all the following events are added.
- Ticket Changed
- Customer created
- Customer updated
- Customer deleted
- Site created
- Site updated
- Site deleted
- User created
- User updated
- User deleted
- Invoice created
- Invoice updated
- Invoice deleted
Then click Save on the New Webhook screen to keep the configuration.
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