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- identify conditions that will trigger the activation of a bot,
- define the alert message,
- create the schedule or time frame for sending the message, and
- identify the channel where the alert will be sent.
Alerts may can be sent through MS Teams chat, MS Teams channel, email, or web message. If configured to escalate, an escalation script and schedule the bot will also send a message to an escalation manager when whenever the expected action is not taken.
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