Page History

...

   - There is no limit to the amount of messages or alerts our bots can send in a day. Once a trigger event has been hit, it will automatically send the messages out and a user can configure the schedule to suit.

   2.3 Do bots require a separate integration?

    - Bots work with your normal PSA, RMM, CRM or any other platform. We just need to connect via a secure API and we are good to go!

   2.4 Is there a bot to alert or send a message if the user or technician has not acted upon the original alert?

    - Yes, besides copying managers and supervisors on the original alert, a bot can be configured to send an escalation message if not acted upon beyond a set amount of time,

   2.5 Once configured, can a bot be easily modified or turned on or off by a user?

    - Bots are easily customizable and modifiable even if it has already run. A user just needs to change or switch it on or off.