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4. Ticket related - These are bots created to manage tickets or tasks assignments, progress, and updates among other functions.
Examples
- Ticket Resolution Prompter
- Ticket Notifier
- New Tickets for the last 7 days
- Stale Ticket
- Daily Ticket Statistics
5. Report - These bots send out to targeted recipients, status, updates, or a set of metrics or numbers that provide a view that helps in making decisions.
Examples
- Last Week vs. This Week
- Late Time Entry Team Monthly Leaderboard
- Monthly Business Report
- SMaRT Hours for Clients - Past 4 Months
- Weekly Tickets Needing Attention
6. QA - QA bots prompt users for any missing information or documentation helping technicians and managers to complete data forms.
Examples
- Ticket Closure QA
- Ticket QA - Categorization
- Attached Agreement Mismatch Prompter
- Ticket QA - No Ticket Owner
7. Financial - These are bots whose function is to prompt users for any revenue, income, expense related triggers.
Examples
- Revenue this Week
- Expense Report Alert on the 15th day
8. Information/input required - Similar to QA bots, these are automated system triggers that require users to provide an input in order to add more information to tickets, tasks, or others.
Examples
- Work Type Prompter
- Scheduled Ticket Acknowledgement
- Short Time Entry Verifier
9. Attendance - Attendance bots generate alert and reminders pertaining to staff attendance.
Examples
- Attendance Adjustment Pending for Approval
- Weekly Attendance Summary