Background Information

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• Teams Message Command is a trigger-type bot block that primarily recognizes the commands you send to MSPbots on Teams or Slack.
• For example, by setting Teams Message Command block to "in" and  and appending the Attendance-in and Alert blocks, MSPbots can identify the "in" command  command you input, automatically store your check-in record in the database, and respond accordingly.

Main Section

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1. Log in to the MSPbots app using your Office 365 account. 
2. Navigate to Bots on the left menu then click the New Bot button on the Bots screen.
   
   You can also start creating a bot from a widget on your dashboard. Click the ellipsis button and select Create Bot.
   
3. When the Create a new bot window appears, click on Start From Blank > Teams Command Message Command.
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4. Fill in the required fields for creating a bot. 
   
   1. Enter a name in the Bot Name field.
   2. Identify the Role that will have access to the bot.
   3. Add a clear Description of the bot. (Recommended)
   4. Click More Edit to open the pop-up window and fill out the required fields.
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   5. Then click the  Save button. Clicking Save opens the tab Continute button to open the tab with the details and settings for your new bot. 
      
5. Click Design to enter the Teams Command Message Command pop-up window, then select the command you want MSPbots to recognize. .
   

   Info
   Using the in command as an example, please refer to the other types of

   teams

   message command bots at: How to Configure the

   Teams

   Message Command Bot Block.

   
   
   • Message Tool - If you want to trigger the bot by sending commands in Teams, please select teams. And if you want to use Slack, please select slack.
   
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   • 
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   • Command - Select the command you want MSPbots to recognize, or enter a custom command. For example, if you want to trigger the attendance bot using the check-in command instead of the in command, you can enter check-in here.
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6. Click Finish button.
7. Click on the Teams Command Message Command block, then click on the  under the block, and finally select Add a Block.
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8. Click on the generated blank block.
   Image RemovedEnter , and enter Attendance-in into the search bar, and then click onAttendance-in to add the block.
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9. Click on the Attendance-in block, then click on the  under the block, and finally select Add a Block.
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10. Click on the generated blank block .
    Image RemovedEnter and enter Alert into the search bar, and then click on Alert to add the block.
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11. Click the in the upper-right corner of the Attendance-in Message Command block, and then click Edit to make your settings.
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12. Click Next to configure the Attendance-in block.
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13. Please customize MSPbots' responses for each of the following scenarios in the Attendance-in pop-up window.
    
    • Clock in - Success
    • Clock in time is outside working hours -or- Clock in time is incorrect
    • Clock in update - Success
    • Wrong command
    • Clock in is done by an invalid account
      
14. Click Next to proceed to the Alert configuration page. Follow the prompts on the page to configure the Alert block according to your preferences.
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15. Click Finish.
16. Click Save in the upper right corner to save your settings.
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17. As shown in the figure below, when "in" is entered in MSPbots, it will be recognized and responded with the corresponding answer.
    

    Teams

    Message Command Bot Types

    ---

    Order

    Teams

    Message Command	Corresponding Block	Need for Alert Block

    Teams

    Message Command Bot Description
    1

    in

    hi

    Attendance

    Command-

    in

    Help

    Yes

    Bot that recognizes "

    in

    hi" command

    for attendance check-in

    to return answers related to help information.

    2

    out

    hello

    Attendance

    Command-

    out

    Help

    Yes

    Bot that recognizes "

    out

    hello" command

    for attendance get off work

    to return answers related to help information.

    3

    break

    in	Attendance-

    break

    in

    Yes

    Bot that recognizes "

    break

    in" command for attendance

     interrupt work

    check-in.

    4

    lunch

    out	Attendance-

    lunch

    out

    Yes

    Bot that recognizes "

    lunch

    out" command for

    attendance  lunchtime

    attendance get off work.

    5

    back

    break

    Attendance-

    back

    break

    Yes

    Bot that recognizes "

    back

    break" command for attendance

    back to

    interrupt work.

    6

    onsite

    lunch

    Attendance-

    onsite

    lunch

    Yes

    Bot that recognizes "

    onsite

    lunch" command for

    attendance check-in

    attendance  lunchtime.

    7

    wfh

    onsite

    Attendance-

    wfh

    onsite

    Yes

    Bot that recognizes "

    wfh

    onsite" command for attendance check-in.

    8

    pto

    back	Attendance-

    pto

    back

    Yes

    Bot that recognizes "

    pto

    back" command

    to handle related leave operations

    for attendance back to work.

    9

    hi

    pto

    Teams Command

    Attendance-

    help

    pto

    Yes

    Bot that recognizes "

    hi

    pto" command to

    return answers related to help information

    handle related leave operations.

    10

    hello

    wfh

    Teams Command

    Attendance-

    help

    wfh

    Yes

    Bot that recognizes "

    hello

    wfh" command

    to return answers related to help information

    for attendance check-in.

    11

    helpTeams Command-helpYesBot that recognizes "help" command to return answers related to help information.12

    stats	Utilization-stats	Yes	Bot that reports the total working hours, utilization rate, overlapping time entries, ongoing work orders, and pending tasks to the user before the end of each workday.
    12	nt	NT command message formatting	No	When entering the "nt" command, the bot returns data in a custom format.
    13	reject	Teams Command-reject	No	Bot that recognizes "reject" command to skip the current ticket, which needs to be used in conjunction with the "nt"command.
    14

    unknownTeams Command-ChatGPTYesBot that returns answers from chatGPT. Please connect to the OpenAI integration before using this bot.15ntNT command message formattingNoWhen entering the "nt" command, the bot returns data in a custom format.16

    qa

    QA check activities QA check agreements QA check boards QA check campaigns QA check companies QA check contacts QA check invoices QA check orders QA check projects QA check purchaseOrders QA check reportsActivity QA check reportsAgreementInvoice QA check reportsAgreementList QA check reportsAgrType QA check reportsInvoiceProduct QA check reportsInvoices QA check reportsOpportunity QA check reportsProduct QA check reportsSchedule QA check reportsService QA check reportsServiceSla QA check reportsTime QA check schedules QA check sheets QA check tickets QA check timeEntries

    Yes

    These bots are used by QA personnel to check various business scenarios.

    17

    15	nttest	-	Yes	Just for testing, please do not use.
    16	help	Command-help	Yes	Bot that recognizes "help" command to return answers related to help information.
    17	unknown	Teams Command-ChatGPT	Yes	Bot that returns answers from chatGPT. Please connect to the OpenAI integration before using this bot.