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You can use modified commands in MS Teams to return specific information from the MSPbots apps. This is done by configuring the Message Command bot block to recognize custom commands that will trigger your bot and return needed information. 

What's on this page  

What is the Message Command bot block? Why should I modify it?

The Message Command bot block is where chat commands for the Attendance Manager, NextTicket Manager, and Utilization apps are configured to return specific information. This block recognizes preset commands that, when sent to MS Teams or Slack, return needed information according to the set schedule or on demand. 

The preset commands for the MSPbots template bots are customizable in case none apply to your business requirements. If you have specific business needs that are not currently addressed by our preset commands, you can customize commands in the Message Command bot block. 

For example, if you prefer to use the check in command instead of in for recording attendance in MS Teams, you can create a new bot, set up the check in command in the Message Command block, and then add corresponding Attendance-in and Alert blocks so that entering the command check in in MS Teams will automatically trigger the attendance bot you created. 

Only MS Teams allow the addition of new commands. Right now, Slack recognizes the commands nt and help only, but will soon recognize new commands in the upcoming feature releases.

Relevant applications and permissions 

This information applies to MS Teams, Slack, Attendance Manager, NextTicket Manager, and Utilization apps. Only users with admin permissions can create bot blocks and configure the Message Command block. If you do not have the required permission, contact your administrator for help.

How to configure the Message Command bot block  

The steps below show how you can create custom commands in the Message Command bot block. For this example, we want to set up a bot that will use the command check in instead of the preset in command. Do the following:  

  1. Log in to the MSPbots app using your Office 365 account. 
  2. Navigate to Bots on the left menu then click the New Bot button on the Bots screen. 
  3. When the Create a new bot window opens, select Start From Blank > Message Command

    animated GIF create new bot

  4. When the next Create a new bot window appears, fill in the required fields. 
    image create new bot fields
    1. Enter a name in the Bot Name field.
    2. Identify the Role that will have access to the bot.
    3. Add a clear Description of the bot. (Recommended) 
    4. Then click Continue to open the Message Command pop-up window. 

  5. In the Message Command pop-up window, click the Message Tool dropdown list and select a tool. To use MS Teams to trigger your bot, select Teams; to use Slack, select Slack instead. 
    image select message tool for message command
  6. Next, go to the command menu, select the command you want MSPbots to recognize, and click Finish
    image select message command
    For more information on the available commands for MS Teams, read the section on Teams Command Template Bots

    To use your preferred command, enter your custom command then click Finish.
    For example, if you want to trigger the attendance bot using the check in command instead of the in command, enter check in

    Type commands in lowercase when adding new commands. Example: Type check in instead of CHECK IN.

    animated GIF - add new message command 

    The feature to add custom commands is only supported in MS Teams for now and is not yet available in Slack. Only the nt command and help commands are currently recognized by Slack.

  7. Click on the Message Command block, then click image plus add new bot block under it, and select Add a Block.
    animated GIF - add a new bot block

  8. Next, add an Attendance-in block by clicking the generated blank block, typing Attendance-in in the search bar, and selecting Attendance-in. 
    animated GIF - add Attendance-in block

  9. Click the Attendance-in block, then click image plus add new bot block under it, and select Add a Block.
    image gif add a new block
  10. Next, add an Alert block by clicking the generated blank block, typing Alert in the search bar, and selecting Alert. 
    animated GIF add Alert block

  11. Next, start configuring the settings. Go to the Message Command block, click image ellipsis options in the upper-right corner of the block, and select Edit
    image gif edit bot block
  12. Verify if the selections for Message Tool and command are the same as your selections in Steps 4 and 5. Click Next once confirmed. 
    image selected message commands
  13. When the Attendance-in window opens, customize the responses for each of the following scenarios: 
    • Clock in - Success
    • Clock in time is outside working hours -or- Clock in time is incorrect
    • Clock in update - Success
    • Wrong command
    • Clock in is done by an invalid account
      image attendance-in settings
  14. When done, click Next to proceed to the Alert configuration window.
  15. Follow the prompts on the Alert window and configure the Alert block according to your preferences.
    image alert settings
  16. Click Finish.
  17. Click Save on the upper right corner of your bot's window.
    image save bot settings
  18. Verify your settings. Go to MS Teams and type check in. The command should be recognized and return a response based on the configurations you made. 

image test message command

MS Teams Command Template Bots 

The table below displays the commands available for MS Teams, including their descriptions, configuration blocks, and corresponding need for alerts. Use this table as a guide when modifying message commands. 

Template BotsMessage CommandCorresponding BlockNeed for Alert BlockDescriptions
TeamsCommand helphiCommand-HelpYesBot that recognizes the hi command to return answers related to help information
TeamsCommand helphelloCommand-HelpYesBot that recognizes the hello command to return answers related to help information
TeamsCommand helphelpCommand-helpYesBot that recognizes the help command to return answers related to help information
TeamsCommand ininAttendance-inYesBot that recognizes the in command for checking in into the Attendance Manager

TeamsCommand out


Attendance-outYesBot that recognizes the out command when logging off in the Attendance Manager 
TeamsCommand breakbreakAttendance-breakYesBot that recognizes the break command for logging a pause from work in the Attendance Manager
TeamsCommand lunchlunchAttendance-lunchYesBot that recognizes the lunch command for logging a lunchbreak the Attendance  Manager
TeamsCommand onsiteonsiteAttendance-onsiteYesBot that recognizes the onsite command for the Attendance Manager check-in
TeamsCommand backbackAttendance-backYesBot that recognizes the back command when logging back to work in the Attendance Manager
TeamsCommand ptoptoAttendance-ptoYesBot that recognizes the pto command to handle related leave operations 
TeamsCommand_wfhwfhAttendance-wfhYesBot that recognizes the wfh command for the Attendance Manager check-in
Tech Stats Reviewerstats or qa Utilization-statsYesThis bot reports the total working hours, utilization rate, overlapping time entries, ongoing work orders, and pending tasks before the end of each user's workday. 
TeamsCommand ntntNT command message formattingYesWhen used, the nt command the bot returns data in a custom format.
TeamsCommand rejectrejectTeams Command-rejectNoBot that recognizes the reject command to skip the current ticket. This bot needs to be used with the nt command.
TeamsCommand unknownunknownTeams Command-ChatGPTYesBot that returns answers from ChatGPT. You need to set up your OpenAI integration before you can start using this bot.

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