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Issue Description

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An error in data synchronization is encountered in the AutoTask Integration in MSPbots. The status shows "Failed" and the error "The logged in Resource does not have the adequate permissions to query this entity type" appears. This error occurs during the AutoTask data synchronization via API. Below is the screen with the error message. 

image integration errors

Possible Root Cause 

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The API user in AutoTask is assigned the MSPbots API security level, which does not have permission to administer tags. 

Resolution 

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To resolve the issue, increase the permission of the API user in AutoTask. Go to the Security Level window for MSPbots API and select the following options under Other Permissions

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