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Below are the priority rules and descriptions of how each rule functions. For information on how to activate, test, save, delete, and request priority rules, read the article NextTicket Manager Priority Rules.
| Priority Rule | Function |
|---|---|
| Assigned User Due Date | Indicate the points to be added to a ticket based on its current status and the person to whom it is assigned.-----？？ |
| Assigned to User | If the ticket is assigned to the current user, indicate the points to be added. |
| Company in "Watch List" | Indicate the points to be added if a company is in the watch list. |
| In Progress Ticket | Deduct Point to tickets that are currently In-Progress so it would be a lower priority to other users. |
| Past Due Date | Set how many points to be added on a ticket every hour past its due date. |
| Priority Type | Set how many points to be added on a ticket depending on its priority type. |
| Ticket Age | Add corresponding points to a ticket for every min/hour/day elapsed from creation date. |
| Ticket In Status With Past Due | Change the priority points based on the ticket status and past due or not. |
| Ticket Status to User | Set how many points to be added on a ticket depending on its ticket status and assigned user. |
| Ticket Title | Identify a keyword that might be in the ticket title and add corressponding points if it is present. |
| Time In Status Per Minutes | Set how many points to be added on a ticket in every minute that it is still on the same status. |
| Time from Last Update | Set how many points to be added on a ticket every hour past its last update time. |
Related Topics
- Configuring NextTicket Priority Rules According to Requirements
- Assigned User Due Date Priority Rule for NextTicket
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