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Page History
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| Widgets Name | Type | Description | Screenshot | Links |
|---|---|---|---|---|
| New Tickets vs. Inbound Calls | Bar Graph | A column chart comparing the count of New Tickets with Inbound Calls per day in the last 7 days, including today |  | |
| Unanswered Queue Calls - Current Day | Card Number | A card number displaying the Count of Unanswered Queue Calls for today |
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| Unanswered Queue Calls - Current Week | Card Number | A card number displaying the count of Unanswered Queue Calls for the current week |
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| Unanswered Queue Calls - Current Month | Card Number | A card number displaying the count of Unanswered Queue Calls in the current month |
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| Agents Answered Calls - Today | Grid Type | A table listing the count of Agents Answered Calls today. This is arranged according to the Destination Name. |
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| Agents Answered Calls - Last 7 Days | Grid Type | A table listing the count of Agents Answered Calls in the last 7 days including today. This is arranged according to the Destination Name. |
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| Agents Answered Calls - Last 30 Days | Grid Type | A table listing the count of Agents Answered Calls in the last 30 days including today. This is arranged according to the Destination Name. |  | |
| Race to Answer Leaderboard - Today | Grid Type | A table listing the Destination Name and the Average Seconds to Talk of the leading agents for today |
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| Race to Answer Leaderboard - Last 7 Days | Grid Type | A table listing the Destination Name and the Average Seconds to Talk of the leading agents in the last 7 days, including today |
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| Race to Answer Leaderboard - Last 30 Days | Grid Type | A table listing the Destination Name and the Average Seconds to Talk of the leading agents in the last 30 days, including today |
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| Frequent Callers - Today | Grid Type | A table listing the call counts made today by callers under Originated by Name |
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| Frequent Callers - Last 7 Days | Grid Type | A table listing the Call Count made in the last 7 days, including today, by companies under the Originated by Name column |
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| Frequent Callers - Last 30 Days | Grid Type | A table listing the Call Count made in the last 30 days, including today, by companies under Originated by Name |
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| Talk Time - Today | Grid Type | A table listing the total Talk Time today in minutes per Destination Name |
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| Talk Time - Last 7 Days | Grid Type | A table listing the Total Talk time in the last 7 days, including today, per Destination Name |
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| Talk Time - Last 30 Days | Grid Type | A table listing the total Talk Time in minutes in the last 30 days, including today, per Destination Name |  | |
| Outbound Call Goals | Progress Tracker | A progress tracker for Outbound Call Goals made today |
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| Calls by Queue - Today | Pie Chart | A pie chart showing the breakdown of Calls by Queue today |
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| Calls by Queue - Last 7 Days | Pie Chart | A pie chart showing the breakdown of Calls by Queue in the last 7 days, including today |
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| Calls by Queue - Last 30 Days | Pie Chart | A pie chart showing the breakdown of Calls by Queue in the last 30 days, including today |
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| Busy Hours Heatmap - Today | Heatmap | A heatmap of calls made today per hour |
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| Busy Hours Heatmap - Last 7 Days | Heatmap | A heatmap of calls per hour in the last 7 days, including today |
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| Busy Hours Heatmap - Last 30 Days | Heatmap | A heatmap of calls per hour in the last 30 days, including today |
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