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- Log in to the MSPbots app as an administrator.
- Navigate to Bots on the menu.
![MSPbots_menu_bots MSPbots_menu_bots](/download/attachments/2339627/MSPbots_menu_bots.jpg?version=1&modificationDate=1646321413923&api=v2&effects=drop-shadow)
- Click on the bot that needs to be modified. For example: Stale Ticket Alert (No Email)
![MSBbots Stale Ticket Alert MSBbots Stale Ticket Alert](/download/attachments/2339627/MSPbots_stale_tickets_bot.jpg?version=1&modificationDate=1646322837037&api=v2&effects=drop-shadow)
- When thebot-Stale Ticket Alert (No Email) tab opens, click Design.
![MSPbots bot design MSPbots bot design](/download/attachments/2339627/MSPbots_bots_stale%20tickets%20alert%20no%20email_design.jpg?version=1&modificationDate=1646321531382&api=v2&effects=drop-shadow)
- On the Trigger window that opens, click the design icon to open the Widget Builder.
![MSPbots Design on Trigger MSPbots Design on Trigger](/download/attachments/2339627/MSPbots_bots_stale%20tickets%20alert%20no%20email_trigger%20settings.jpg?version=1&modificationDate=1646321754323&api=v2&effects=drop-shadow)
- On the Widget Builder window, click the icon for Dataset to show Data Source. Then click the ellipsis button > Edit.
- When the Dataset window opens, locate the row with Ticket Link as Alias and Hyperlink as Business Type.
![MSPbots dataset settings MSPbots dataset settings](/download/attachments/2339627/MSPbots_bots_stale%20tickets%20alert%20no%20email_edit%20dataset.jpg?version=1&modificationDate=1646322017266&api=v2&effects=drop-shadow)
- Click the paintbrush button on the same row and enter the new URL for the bot in the Format field.
![MSPbots Edit URL format MSPbots Edit URL format](/download/attachments/2339627/MSPbots_bots_change%20URL.jpg?version=1&modificationDate=1646322279220&api=v2&effects=drop-shadow)
Select {Ticket Link} as Data Columns Placeholder and click Save.
![MSPbots change data placehilder MSPbots change data placehilder](/download/attachments/2339627/MSPbots_bots_change%20URL_placeholder.jpg?version=1&modificationDate=1646322355835&api=v2&effects=drop-shadow)
- Click the Save button on the Dataset window.
- Click Apply on the Widget Builder window.
- Click Save.
- Click Confirm on the prompt that appears.
- Click Next, then Next.
- Click Finish, then Save.
- Click Apply on the Widget Builder window.
- Click Save on the bot-Stale Ticket Alert (No Email) tab.
- Verify if the settings have been successfully applied. To verify:
- Perform steps 1 to 4. Click Bot Messages.
- Go to the list of generated Bot Messages and hover to a specific ticket. You should see the new URL appear in the lower-left corner of the window. Alternatively, you can check the data on the widget and click a ticket link. This should redirect to a new tab where the new URL is reflected.
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