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The Team GPS app in MSPbots is a tool that helps you validate data before it gets published in the Team GPS software. With this app, you have dashboards and widgets where you check ahead how employees fare against your company's key performance indicators (KPIs) and ensure the data for the Team GPS software is accurate.
What's in this article
Who is the Team GPS app for?
The Team GPS app in MSPbots is available to business owners and managers using the Team GPS software offered by IT By Design. To date, it pulls data from the following integrations:
What are the requirements for using the Team GPS app?
Ensure that you have the following before you start using the app:
- MSPbots app login
- Successful integration of your PSA to MSPbots
To connect your PSA, select the link to your PSA.
How to start using the Team GPS app
- Sign up with MSPbots and log in.
- Link your PSA account software. To connect your PSA, select the link to your PSA above or view the List of integrations with setup instructions.
- Add ryan.bailey@itbd.net and vatsal.dubey@itbd.net as consultants. Refer to the article Consultant Management Feature for instructions on how to add a consultant.
- In the MSPbots app, go to Apps and open the Team GPS Package app.
- Navigate to the Dashboard menu and select the type of KPI data you want to view. This could be time entries or tickets.
Only admins and users with the consultant role have access to the dashboards.
- Select an employee from the Technician dropdown list and a date range from the Date slicer.
- Now, go to the dashboards to validate if the values in the widgets are consistent with your PSA's data. If the values do not meet your expected results, update the KPI settings.
For more information on the dashboards, read the section What are the Team GPS dashboards?
Updating the KPI settings
To update the KPI settings, go to Settings > Team GPS KPI Setting, then adjust the settings until the values shown in the dashboards display the correct values.
What are the Team GPS dashboards?
The Team GPS dashboards in MSPbots have widgets that let you validate results for KPIs and time entries. Below is an example of a dashboard.
These are the available dashboards for the Team GPS app in MSPbots.
| Dashboards | Widgets | Widget Description |
|---|---|---|
| Team GPS KPI Time Entries - Connectwise Manage | Team GPS - Average Billable Hours Last 7 Days | Shows a detailed breakdown of member's billable hours for the last 7 days |
| Team GPS - Productive Time - Last 7 Days | Shows each member's productive time in the last 7 days. | |
| Team GPS Late Time Entry Count Last 7 Days | Shows the number of late time entries for each member over the past 7 days. Late time entries are calculated as the difference between the start time and the date_entered time. | |
| Team GPS - Billable Utilization Last 7 Days | Shows each member's billable utilization in the last 7 days. | |
| Team GPS Unscheduled Leave Last 7 Days | Shows the count of each member's unscheduled leave for the last 7 days | |
| Team GPS Ticket KPI - ConnectWise Manage | Team GPS - Same Day Close Ticket Details Last 7 Days | Shows the number of tickets that each member closed on the same day the tickets were opened |
| Team GPS - Member First Touch Resolution Last 7 Days Ticket Details | Shows member details with a drill-through for ticket ID, board name, summary resolved by, resolved date, and time_entry count. Shows a count of tickets resolved by a member that has equal to or less than 1-time entries. | |
| Team GPS - Resolved Tickets Last 7 Days | Shows the member details with Drill through for ticket ID, board name, summary resolved by, and resolved date | |
| Team GPS - P1 Response SLA Compliance Ticket Details - Last 7 Days | Shows each member's compliance to Priority 1 Response SLA Compliance over the last 7 days | |
| Team GPS - P1 Resplan SLA Compliance Ticket Details Last 7 Days | Shows each member's compliance to Priority 1 Resplan SLA Compliance over the last 7 days | |
| Team GPS - P1 Resolution SLA Compliance Ticket Details Last 7 Days | Shows each member's compliance to Priority 1 Resolution SLA Compliance over the last 7 days | |
| Team GPS - P2 Response SLA Compliance Ticket Details - Last 7 Days | Shows each member's compliance to Priority 2 Response SLA Compliance over the last 7 days | |
| Team GPS - P2 Resplan SLA Compliance Ticket Details Last 7 Days | Shows each member's compliance to Priority 2 Resplan SLA Compliance over the last 7 days | |
| Team GPS - P2 Resolution SLA Compliance Ticket Details Last 7 Days | Shows each member's compliance to Priority 2 Resolution SLA Compliance over the last 7 days | |
| Team GPS - P3 Response SLA Compliance Ticket Details Last 7 Days | Shows each member's compliance to Priority 3 Response SLA Compliance over the last 7 days | |
| Team GPS - P3 Resplan SLA Compliance Ticket Details Last 7 Days | Shows each member's compliance to Priority 3 Resplan SLA Compliance over the last 7 days | |
| Team GPS - P3 Resolution SLA Compliance Ticket Details Last 7 Days | Shows each member's compliance to Priority 3 Resolution SLA Compliance over the last 7 days | |
| Team GPS Ticket KPI - Kaseya BMS | Team GPS - Same Day Close Ticket Details Last 7 Days | Kaseya BMS | Shows the number of tickets each member closed on the same day the tickets were opened. |
| Team GPS - Member First Touch Resolution Last 7 Days Ticket Details | Kaseya BMS | Shows the member details with drill-through for ticket id, board name, summary resolved by, resolved date, and time_entry count. | |
| Team GPS - Resolved Tickets Last 7 Days | Kaseya BMS | Shows member details with drill-through for ticket id, board name, summary resolved by, and resolved date | |
| Team GPS -P1 Response SLA Compliance Ticket Details - Last 7 Days | Kaseya BMS | Shows each member's compliance to Priority 1 Response SLA Compliance over the last 7 days | |
| Team GPS -P1 Resolution SLA Compliance Ticket Details - Last 7 Days | Kaseya BMS | Shows each member's compliance to Priority 1 Resolution SLA Compliance over the last 7 days | |
| Team GPS -P2 Response SLA Compliance Ticket Details - Last 7 Days | Kaseya BMS | Shows each member's compliance to Priority 2 Response SLA Compliance over the last 7 days | |
| Team GPS -P2 Resolution SLA Compliance Ticket Details - Last 7 Days | Kaseya BMS | Shows each member's compliance to Priority 2 Resolution SLA Compliance over the last 7 days s | |
| Team GPS -P3 Response SLA Compliance Ticket Details - Last 7 Days | Kaseya BMS | Shows each member's compliance to Priority 3 Response SLA Compliance over the last 7 days | |
| Team GPS -P3 Resolution SLA Compliance Ticket Details - Last 7 Days | Kaseya BMS | Shows each member's compliance to Priority 3 Response SLA Compliance over the last 7 days | |
| Team GPS KPI Time Entries - Kaseya BMS | Team GPS - Average Billable Hours Last 7 Days | Kaseya BMS | Shows a detailed breakdown of each member's billable hours in the last 7 days |
| Team GPS - Productive Time - Last 7 Days | Kaseya BMS | Shows the productive time per member in the last 7 days | |
| Team GPS Late Time Entry Count Last 7 Days | Kaseya BMS | Shows the number of late time entries for each member over the past 7 days. | |
| Team GPS - Billable Utilization Last 7 Days | Kaseya BMS | Shows each member's billable time per member in the last 7 days. | |
| Team GPS Unscheduled Leave Last 7 Days | Kaseya BMS | Shows the count of each member's unscheduled leave for the last 7 days | |
| Team GPS Alternative Unified CSAT Member KPI | Team GPS CSAT Score | Shows the Team GPS CSAT daily scores in the last 90 days |
| Team GPS Daily CSAT Response Rate | Shows the Team GPS daily CSAT Response Rate in the last 90 days | |
| Team GPS CSAT Score per Tech | Shows the Team GPS CSAT Scores per resource or technician in the last 90 days | |
| Team GPS Daily CSAT Response Rate per Tech | Shows the Team GPS daily CSAT Response Rate per resource or technician in the last 90 days |
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