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MSPbots WIKI is moving to a new home at support.mspbots.ai to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!
N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!
The Tech Stats Reviewer bot notifies about a user's total work hours, utilization rate, overlapping time entries, in-progress tickets, and pending tasks before the end of each workday. You can configure the notifications in the Utilization-stats block, where you find fields for customizing messages.
Below is what the Utilization-stats reviewer block with the fields looks like.
Definition of message fields in the Utilization-stats block of the Tech Stats Reviewer bot.
Order | Message | Field | Definition |
---|---|---|---|
1 |
| {timeEntryHours} | Total duration of time logged by the user in the third-party ticketing system. |
2 | {attendanceHours} | User's attendance hours in the MSPbots system. | |
3 | {utilization} | The ratio of {timeEntryHours} to {attendanceHours}. | |
4 | Found over Overlapped time entry - You have an overlapping time entry: {overlappedTimeEntry}. Please go to the {clickHere} to fix this. | {overlappedTimeEntry} | Tickets in which the user has logged overlapping time on the same day. |
5 | Found in progress tickets - The following tickets are still in progress: {ticketIds}. Please click the link and change the ticket status before you leave. | {ticketIds} | IDs of the third-party tickets. |
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