N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai
to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!
N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!
Introduction
The SimpleSAT dashboards package is an integration that captures the customer satisfaction (CSAT) and net promoter score (NPS) data from the SimpleSAT tool and provides users a complete overview of the company's performance. It shows overall CSAT and NPS scores and breakdowns per company, per customer, and more. Users can click on any widget to drill down on specific metrics, making it easier to identify opportunities and resolve issues.
SimpleSAT Dashboards sample view
Dashboard Information
Dashboard Name | Description |
|---|---|
| SimpleSAT CSAT | A dashboard showing overall CSAT score and its breakdown per team member, per company, per sentiment, and over time. |
| SimpleSAT NPS | A dashboard showing overall NPS score and its breakdown per team member, per company, per sentiment, and over time. |
| SimpleSAT CSAT Last 90 Days | A dashboard showing overall CSAT score and its breakdown per team member, per company, per sentiment, and over time. |
Widgets Information
| Widget Name | Type | Description | Link Dashboard |
|---|---|---|---|
| CSAT Score | Card Number | SimpleSAT CSAT | |
| Positive Ratings | Card Number | ||
| Neutral Ratings | Card Number | ||
| Negative Ratings | Card Number | ||
| Sentiment Breakdown | Pie Chart | ||
| Ratings Over Time | Column Chart | ||
| CSAT By Team Member | Grid | ||
| CSAT By Company | Grid | ||
| Feedback Stream - Full | Grid | ||
| NPS Score | Card Number | SimpleSAT NPS | |
| Positive Ratings | Card Number | ||
| Neutral Ratings | Card Number | ||
| Negative Ratings | Card Number | ||
| Sentiment Breakdown | Pie Chart | ||
| Ratings Over Time | Column Chart | ||
| NPS By Company | Grid | ||
| NPS By Customer | Grid | ||
| Feedback Stream - Full | Grid | ||
| Average CSAT Score - Current Month | Progress Tracker | SimpleSAT CSAT Last 90 Days | |
| Average CSAT - Previous Month | Progress Tracker | ||
| Average CSAT Temp - Current Month | Progress Tracker | ||
| Average CSAT Temperature - Past 90 Days | Progress Tracker | ||
| CSAT Score Last 90 Days | Card Number | ||
| Sentiment Line Chart | Line Chart | ||
| Customer Satisfaction Summary | Grid | ||
| Weekly Client Feedback | Pie Chart |
How to install the SimpleSAT Dashboards Package?
1. Navigate to the MSPBots Apps page
2. Click + Add From Marketplace
3. Select "SimpleSAT Dashboards Package" on the list. Then, click "Add" button.
How to view the SimpleSAT Dashboards?
1. Navigate to the MSPBots Apps page
2. Click "SimpleSAT Dashboards Package"
3. Hover into the "Dashboard" drop-down menu. Then, Click and select to view the specific Dashboard.
Overview
Content Tools
N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!