N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai
to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!
N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!
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Dashboards List and Description
Dashboard Name | Description |
|---|---|
| Summary | The Summary dashboard shows the monthly trend of Utilization, Realization, and Billable Utilization. Users can also customize the KPIs widgets to show specific date-team combinations through the available slicers: Location, Business Unit, Team, Technician, Date Range. |
| Comparison | This dashboard gives a breakdown of KPIs on a per technician level to allow users to compare the performance of specific people/teams. Also, there are widgets showing Realized Hours per Work Category. |
| Compare Periods | |
| Compare Teams | |
| Work Category | This dashboard shows recorded hours by each Work Category and Business Unit on a per team/technician level. |
| Non Billable Time | This dashboard gives a complete breakdown of time entries tagged as Do Not Bill or No Charge on a per team, technician, customer level. |
| Daily Time Span | This dashboard shows a comparison between the computed Total Daily Span and Total Labor Hours of selected teams/technicians. |
| Daily Chart | This dashboard shows the daily average and trend for the following KPIs: Utilization, Realization, Billable Utilization, Do Not Bill, and No Charge. |
| Weekly Chart | This dashboard shows the weekly average and trend for the following KPIs: Utilization, Realization, Billable Utilization, Do Not Bill, and No Charge. |
| Non Business Hours | This dashboard gives a breakdown of Time Entries under Non-Business Hours on a per technician and date entry level. |
Definition of Terms
Summary Dashboard
The Summary dashboard shows the monthly trend of Utilization, Realization, and Billable Utilization. Users can also customize the KPIs widgets to show specific date-team combinations through the available slicers: Location, Business Unit, Team, Technician, Date Range.
Comparison Dashboard
This dashboard gives a breakdown of KPIs on a per technician level to allow users to compare the performance of specific people/teams. Also, there are widgets showing Realized Hours per Work Category.
Compare Periods Dashboard
Compare Teams Dashboard
Work Category Dashboard
This dashboard shows recorded hours by each Work Category and Business Unit on a per team/technician level.
Non Billable Time Dashboard
This dashboard gives a complete breakdown of time entries tagged as Do Not Bill or No Charge on a per team, technician, customer level.
Daily Time Span Dashboard
This dashboard shows a comparison between the computed Total Daily Span and Total Labor Hours of selected teams/technicians.
Daily Chart Dashboard
This dashboard shows the daily average and trend for the following KPIs: Utilization, Realization, Billable Utilization, Do Not Bill, and No Charge.
Weekly Chart Dashboard
This dashboard shows the weekly average and trend for the following KPIs: Utilization, Realization, Billable Utilization, Do Not Bill, and No Charge.
Non Business Hours Dashboard
This dashboard gives a breakdown of Time Entries under Non-Business Hours on a per technician and date entry level.
Overview
Content Tools
N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!