What is the Teams Game Feature? 

The Late Time Entry Gamification feature in MSPbots aims to help technicians reduce their late time entry hours through friendly competition.

The employees are divided into groups that are predefined by the management prior to the competition. Each employee is then expected to reduce their individual average late time entry hours every week to help reduce the team's average late time entry hours. The lower the hours, the better.

How to create teams in the Late Time Entry app

1. Open the Late Time Entry Analysis for ConnectWise Manage app.
2. Click Settings and select ConnectWise Late Time Entry Settings.
   
3. Scroll down to the Team Members section.
4. Provide the following information on the designated fields: 
   • In the Team Name column, enter the name of the teams. 
   • In the Team ID column, enter the applicable team number of the corresponding team. 
   • From the Team Member list, select the names of the employees that belong to the corresponding team.
5. If you need to create more than 3 teams, click +Add at the lower left part of the page.
   
6. Click the Submit button to save the changes.

How to access the CW Late Time Entry per team report

To access the CW Late Time Entry Per Team report,

1. Open the Late Time Entry Analysis for ConnectWise Manage app.
2. Go to Dashboards.
3. Select Connectwise Late Time Entry Report-Team from the drill-down menu.

How to view the results

Every Friday, the system automatically tallies the results of the competition. You can see the results in the following columns:

• Last Month. In the Last Month column, you can see the team or the technician’s average late time entry hours last month.
• This Month. In the This Month column, you can see the team or the technician’s average late time entry hours this month.
• Last Week. In the Last Week column, you can see the team or the technician’s average late time entry hours last week.
• This week. In the This Week column, you can see the team or the technician’s average late time entry hours this week.
• Improvement Rate. In the Improvement Rate column, you can see the ratio of change from last week's average late time entry hours to this week's average late time entry hours.

Note: If the average late time entry hour this week of a team or technician is less than 50%, the score is highlighted in green. Otherwise, the score is highlighted in yellow. 

How the scores are computed

We compute the scores by using this formula:

Announcement of leaderboard winners

MSPbots can make announcements of CW Late Time Entry Monthly and Weekly Leaderboard Winners through your preferred Teams Channel using MSPbots.assistant@mspbots.ai Teams account. Below is an example of the weekly leaderboard winners posted every Monday at 10 AM CST.

Below is an example of the monthly leaderboard winners posted every 1st day of the month.

Gamification Ideas

1. Every month, the winning team gets a $5 Amazon Gift Card per user. Team games will get everyone mobilized since no one wants to be the person who lets the whole team down.
2. For weekly individual games, pick the top 5 winners for the lowest average late time entry hours.
3. Reward the most improved team or most improved individuals.