Some deleted tickets in Integrations may continue to show in your widgets. This is because there is no direct interface between Integrations and MSPbots that will inform MSPbots about which tickets have been deleted. As a result, MSPbots still has access to those tickets even after deletion.

To resolve this issue, MSPbots has added a new feature called API Tool, which allows admins to delete tickets that have been previously removed from Integrations. MSPbots verifies that only tickets deleted in Integrations will be removed using the API Tool so there is no risk of accidentally deleting the wrong tickets.

What's in this article: 

Deleting tickets using the API Tool

1. Go to Integration on the MSPbots app. 
   
2. Click the API Tool button on the Integrations screen. This opens the API Tool screen.
   
3. Enter the ticket IDs of the tickets for deletion in the Ticket Number field. Separate multiple tickets for deletion with a comma.   
   
   
   

   The API List section in the API Tool screen lists the APIs for Integration tickets. 

4. Click Delete when done entering the IDs of all tickets for deletion.
5. The API realtime result section on the right will display the real-time API result after the deletion. 

Querying the Ticket Number

1. Go to Datasets on the MSPbots app.
2. Type the dataset you want to query, such as ConnectWise Manage Tickets - API,  in the search bar and click it to open.
3. Go to the Data tab and find the ticket ID of the ticket for deletion. If the list is long, you can use CTRL+F to search for the ticket.