How to Request a New Rule for NextTicket

Most of the existing NextTicket priority rules were created or updated upon a client's request. You can request a new rule or an update to an existing one by sending the required information below to the MSPbots Support Team at support@mspbots.ai.  

What info should I provide in my Rule Update Request?

• The name or description of the current rule that needs to be updated
• A screenshot of the rule
• Details of the modification or update needed
• Why are the existing rules not working for you?

What info should I provide in my New Rule Request?

• A clear description of what you want to achieve
• Tickets or scenarios that need more points
• Tickets or scenarios that should get fewer points
• A mock-up or business use case

What to expect after sending your request

Your request will undergo the following process: 

1. Our design team acknowledges your request and makes an assessment.
2. If the request details are complete, the development will begin. If not, a representative will reach out to you for clarification. 
3. Development begins. 
4. The new rule or update undergoes QA.
5. Alpha testing is done. 
6. Your new rule or update is approved for release.

If you have more questions, please reach out to support@mspbots.ai.