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The user is unable to log in to the MSPbots app. The following error appears when logging in: 

AADSTS50058: A silent sign-in request was sent but no user is signed in. The cookies used to represent the user's session were not sent in the request to Azure AD. This can happen if the user is using Internet Explorer or Edge, and the web app sending the silent sign-in request is in different IE security zone than the Azure AD endpoint (login.microsoftonline.com). Trace ID: 83ab678b-4cd5-4bca-9edb-e8300b218800 Correlation ID: b6a6381a-6551-4651-b3ba-4d52ea88e5d1 Timestamp: 2022-12-20 18:25:44Z

This error is experienced when accessing the MSPbots app from Google Chrome, Microsoft Edge, Internet Explorer, and Firefox in private sessions and incognito.

Causes and Resolutions 

A browser extension that blocks cookies is often the cause of the error. To resolve this, add the login.microsoftonline.com endpoint in your browser extension to the whitelist. For guided instructions on how to do this, please view Enable storage of third-party cookies and local data in your browser or app on Microsoft's website.

The error also occurs if third-party cookies are disabled in your browser. You can enable third-party cookies to prevent this error and keep it from recurring. For guided instructions on how to do this, you can also view Enable storage of third-party cookies and local data in your browser or app on Microsoft's website.




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N O T I C E

MSPbots WIKI is moving to a new home at support.mspbots.ai to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!