Why are "late time entries" a problem for MSPs?

Late time entry happens when an employee finishes a job but doesn't add the time entry right before he finishes the task.

Here are a couple of problems that could happen when employees add their time entries too late:

1. When the employee waits too long to log his time entry, he forgets about its details, affecting the accuracy of the time entry such as: what happened, when it happened, and how long it took to complete. Since some of the very important KPIs like utilization and agreement profitability heavily rely on an accurate time entry, the accuracy of those KPIs will be affected too.
2. If the clients or other employees need to figure out what happened to certain tickets, and the employee who did the job didn't put time entry at the correct time, it will be difficult for the clients and other employees to understand the history of what happened and what needs to be done next. 

How bad is your MSP doing with late time entries?

Before you head over to the reports, please change the following settings here:

1. CW Late time Entry Setting (mspbots.ai)
   1. Select the users that should be excluded from the late time entry report, they will not be showing up in the late time entry report.

You can find out via these two reports:

1. ConnectWise Late Time Entry Analysis (mspbots.ai)
   1. This report is an analysis of the overall late time entry for the company.
2. ConnectWise Per User Late Time Entry Analysis Report (mspbots.ai)
   1. This report is a detailed analysis of late time entry issues per employee.

For detailed information about each report, please review this video:

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How to use bots to help you solve this issue?

We have three bots developed for this purpose:

1. ConnectWise Late Time Entry Alert Bot - Alerts users whenever they log a time entry that is after their scheduled ticket end day and time.
2. ConnectWise Late Time Entry Ranking Alert Bot
3. Weekly Admin Late Time Entry Reporting Bot

For the best practices of using these bots to help you reduce the number of the late time entries, please watch this video:

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Feedback and Customer Help

If you have any suggestions about what kind of reports or bots we should change or add to help you solve your late time entry issues in your MSP, please send an email to support@mspbots.ai.