How to Familiarize with the Ticket Color Coding

This article shows how to edit and change the color of the command for the employee boxes' color codes displayed in the attendance app. Employees who are at the office, taking breaks, or not working are visible. Additionally, it reveals the tickets they are working on and the quantity of time they have spent on them.

1. To start this process, open https://app.mspbots.ai and login using your Office 365 account. 
   
   
2. Click Apps on the MSPbots app which you can find on the left side of the screen.     
                   
       
   
   
   
3. Then, scroll through My Applications to look for Attendance.
   
   
4. Each command is assigned with colors for easy identification.
               For this example:      Onsite- Green  
                                                Break - Light gray
                                                Lunch- Blue
                                                Out- Dark Gray
   
   

       5. To edit the color codes, click Settings found on the upper right corner.

      6. Click the dropdown then click on Options.

       7. In the Options window, you can edit the color codes for each command.

        8. Lastly, click Save to apply the changes.

             

        9. Aside from the color that show the status of the employees, it also shows the time spent of each technician for the ticket/s assigned to them.