NextTicket Manager: How to Setup Filters? (editing)

Filters are use to help narrow down the tickets that you wanted your technician/users to work on. You can define the filter conditions using the dropdown menu and exclude the tickets that you don't want the technicians to see. Only user with Admin rights can set up filters.

How to Create/Add Filter in NextTicket Manager?

You may create or add a new filter by doing the following:

1. In NextTicket Manager, click on the filter dropdown then click the "Add New Filter".  
2. In Filter Settings window:
   1. Input Filter Name
   2. Select Service Board or Queue where you wanted to pull your tickets. You may select multiple item depends on the operator you selected.
   3. You may add condition or group by clicking the "+" button.
   4. If field is not available in the list, please submit a request to support team to ask to add it.
   5. You may click the "Preview" button to check the tickets being pulled by the set filter settings.
   6. Once satisfied with the filter setting, click on "Save" button.       

How to Edit Filter in NextTicket Manager?

You can edit an existing filter in the app by doing the following:

1. In NextTicket Manager, click the filter dropdown list
2. Click the pen icon along to the filter name you want to edit.
3. In Filter Settings window, update the settings then save.

How to Copy Filter in NextTicket Manager?

You can copy an existing filter in the app by doing the following:

1. In the NextTicket Manager, click the filter dropdown list.
2. Click the copy icon along the filter name you want to edit.
3. After clicking the icon, it will create a copy of the filter in the list.

How to Delete Filter in NextTicket Manager?

You can delete filter in the app by doing the following:

1. In the NextTicket Manager, click the filter dropdown list.
2. Click the trash icon along the filter name you wan to delete, then click OK.