How to Familiarize with the Ticket Color Coding

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• The problem or issue to be addressed, the purpose of the article, or what the procedure/information below is for.
• The user access and prerequisites that users need to do or have available before proceeding
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1. To start this process, open https://app.mspbots.ai and login using your Office 365 account. 
   
   
   
2. Click Apps on the MSPbots app which you can find on the left side of the screen. 
   
   
   
3. Then, scroll through My Applications to look for Attendance.
   
   

4. The attendance app is linked with MS teams. You can view all employees who are logged in and out of the office. 

• Green- Employee is logged in
• Blue- Employee is on break or lunch
• Red- Employee is Out of the office
  
  

5. The dashboard also shows the ticket being worked on by the employee and how long the employee has been working. 

6. The color coding can also be changed through the settings of the client.