N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai
to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!
N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!
Manager information is very important.
It is used to send escalation information when an employee keeps triggering certain bots.
- You can check if the user's manager info is set up in MSPbots or not by visiting: https://app.mspbots.ai/UserManagement
- The "manager" information is synced from AD or AAD, depending on your AD setup.
How to set up user's Manager info
If you are using AAD, you can go to the user's setting in the Azure portal to change it:
https://portal.azure.com/#blade/Microsoft_AAD_IAM/UsersManagementMenuBlade/MsGraphUsers
If you sync your local windows AD to Azure AD, please change the manager and job title info in the Active Directory setting for the user, then sync it to AAD.
MSPbots will sync your AD change in 10 minutes.
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N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!