Note: Next Ticket is still in beta version, you will have to reach out to us to schedule an onboarding before you can use the function. Send an email to support@mspbots.ai to schedule a meeting.

What is Next Ticket?

Next Ticket auto dispatcher saves 80% of ticket dispatchers' time, way faster, more accurate. The unique priority rules design makes it super flexible to fit any business process. Check the video here:

https://mspbots.ai/home/next-ticket-bot/

How To access Next Ticket?

https://app.mspbots.ai/Apps

Set Up Next Ticket

Only the admin of MSPbots will have permission to do the setting, please click the "setting" on the upper right corner to enter the setting screen.

Set up filters

Filters are used to determine which tickets should be calculated. You can define the conditional using the dropdown menu to exclude the tickets that you don't want the technicians to see.

1. In the NextTicket for ConnectWise tab, select the Tickets filter list, and then click Add new filter.
2. When the Filter Settings window opens, enter the name of the filter in the Filter Name box.
3. In the center pane, select the applicable filter type from the Select Fields list.
4. When two new boxes or lists appear beside the Select Fields list, specify the other specifications of the filter.
5. If you want to add more groups or conditions for the filter, click the plus symbol below Filter Name, and then select either Add Group or Add Condition.
6. You can also click Preview to check if your new filter settings or conditions are valid before you save the changes.
7. When you're done setting up the filter, click Save.

Set up priority rules

Priority rules are used to calculate the ticket priority, it is a very flexible points engine that can help you digitize your dispatch policy or rules.

Next Ticket Priority Rules:

Request for more rules and submit a bug report

Please send an email to support@mspbots.ai  

Common Errors

The user got the following error message when they use "nt" command in Teams

Currently, the "nt" command uses the last used filter in the web UI, so the user has to visit the next ticket for the first time on the UI before they can use the "nt" command in teams.