N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai
to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!
N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!
Introduction
The SimpleSAT dashboards package is an integration that captures the customer satisfaction (CSAT) and net promoter score (NPS) data from the SimpleSAT tool and provides users a complete overview of the company's performance. It shows overall CSAT and NPS scores and breakdowns per company, per customer, and more. Users can click on any widget to drill down on specific metrics, making it easier to identify opportunities and resolve issues.
SimpleSAT Dashboards sample view
Dashboard Information
Dashboard Name | Description |
|---|---|
| SimpleSAT CSAT | A dashboard showing overall CSAT score and its breakdown per team member, per company, per sentiment, and over time. |
| SimpleSAT NPS | A dashboard showing overall NPS score and its breakdown per team member, per company, per sentiment, and over time. |
| SimpleSAT CSAT Last 90 Days | A dashboard showing overall CSAT score and its breakdown per team member, per company, per sentiment, and over time. |
Widgets Information
| Widget Name | Type | Description | Link Dashboard |
|---|---|---|---|
| CSAT Score | Card Number | A card number displaying the CSAT score in % | SimpleSAT CSAT |
| Positive Ratings | Card Number | A card number displaying the total number of positive ratings | |
| Neutral Ratings | Card Number | A card number displaying the total number of neutral ratings | |
| Negative Ratings | Card Number | A card number displaying the total number of negative ratings | |
| Sentiment Breakdown | Pie Chart | A pie chart showing % of positive, neutral, and negative ratings | |
| Ratings Over Time | Column Chart | A bar chart showing levels of each sentiments across previous weeks | |
| CSAT By Team Member | Grid | A table showing CSAT scores per team member in ascending order | |
| CSAT By Company | Grid | A table showing CSAT scores per company in ascending order | |
| Feedback Stream - Full | Grid | A table showing complete information of each feedback received | |
| NPS Score | Card Number | A card number displaying the NPS score | SimpleSAT NPS |
| Positive Ratings | Card Number | A card number displaying the total number of positive ratings | |
| Neutral Ratings | Card Number | A card number displaying the total number of neutral ratings | |
| Negative Ratings | Card Number | A card number displaying the total number of negative ratings | |
| Sentiment Breakdown | Pie Chart | A pie chart showing % of positive, neutral, and negative ratings | |
| Ratings Over Time | Column Chart | A bar chart showing levels of each sentiments across previous weeks | |
| NPS By Company | Grid | A table showing NPS scores per company in ascending order | |
| NPS By Customer | Grid | A table showing NPS scores per customer in ascending order | |
| Feedback Stream - Full | Grid | A table showing complete information of each feedback received | |
| Average CSAT Score - Current Month | Progress Tracker | A progress tracker displaying the average CSAT score in the current month. | SimpleSAT CSAT Last 90 Days |
| Average CSAT - Previous Month | Progress Tracker | A progress tracker displaying the average CSAT score from the previous month. | |
| Average CSAT Temp - Current Month | Progress Tracker | A progress tracker displaying the average CSAT score in the current month with conditional formatting. | |
| Average CSAT Temperature - Past 90 Days | Progress Tracker | A progress tracker displaying the average CSAT score in the last 90 days with conditional formatting. | |
| CSAT Score Last 90 Days | Card Number | A card number displaying the CSAT score for last 90 days in % | |
| Sentiment Line Chart | Line Chart | A line chart showing levels of each sentiments across previous weeks | |
| Customer Satisfaction Summary | Grid | A table showing complete information of each ratings from customers | |
| Weekly Client Feedback | Pie Chart | A pie chart showing % of positive and negative feedback for the week |
How to install the SimpleSAT Dashboards Package?
1. Navigate to the MSPBots Apps page
2. Click + Add From Marketplace
3. Select "SimpleSAT Dashboards Package" on the list. Then, click "Add" button.
How to view the SimpleSAT Dashboards?
1. Navigate to the MSPBots Apps page
2. Click "SimpleSAT Dashboards Package"
3. Hover into the "Dashboard" drop-down menu. Then, Click and select to view the specific Dashboard.
Overview
Content Tools
N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!