N O T I C E

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You can customize the bot message returned in MS Teams when a user types the command "nt". 

Here are the steps to modify the message: 

  1. Go to Bots on the MPSbots app menu and search for “teamscommand nt”.
    teamscommand
  2. Click the TeamsCommand nt bot. 
  3. When the TeamsCommand nt window opens, click Design. 
    TeamsCommand_nt design
  4. Then, click Next on the Teams Command-new window.
    teams command new 
  5. The Teams Command-nt window should now open. Click on the Choose Template link and select a template. If you are using ConnectWise, select NextTicket-connectwise template.
    NextTicket-connectwise temp
  6. Go through the message template that appears and delete the fields to be removed from the bot message. Click Next when done. 
    command_nt_message
  7. Then click Finish.

    command_nt finish 
  8. Lastly, click Save on the Teams Command nt tab. 
    save
  9. Test on MS teams.
  • Not selecting a template in Step 5 will include all fields in the message.
  • You do not have to use the Save as a template button unless you want to have a template that's ready for future use. 
  • You can only delete or restore deleted fields; you cannot add new fields. 





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N O T I C E

MSPbots WIKI is moving to a new home at support.mspbots.ai to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!