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Here are the published or alpha versions of Halo Bots Templates that you can clone or customize for your own business needs.

Summary

NoBot NameDescriptionDefault TriggerDefault Alert Message
1Halo Unassigned Tickets Alert TemplateThis bot sends the service dispatcher an hourly alert for the count of unassigned tickets that needs immediate allocation.

Unassigned Ticket Count > 0

Alerts every hour between 08:00 AM and 05:00 PM on Monday, Tuesday, Wednesday, Thursday, and Friday


Dear Dispatcher,

There are {Ticket Count} unassigned tickets that need attention.

Why should you care?
Keeping the ticket assignment with help inform the client of the ticket's progress. Also, prevent tickets from just sitting or being missed.

What should you do?
Make sure to properly assign the ticket while ensuring all the information in the ticket is correct. Types, sub-types, contact, etc BEFORE assigning.


2Halo Too Many In Progress Alert TemplateThis bot alerts technicians when they have more than 2 tickets in progress.

Ticket in Progress Count > 2

Alerts every 5 minutes between 08:00 AM and 05:59 PM on Monday, Tuesday, Wednesday, Thursday, and Friday

Hi, {Technician}!

You currently have {Ticket Count} tickets in progress.
The number of tickets in progress per technician should only be 2 at most.
Kindly prioritize and complete the critical task before adding a new one.

You may check the details in the drill through here.



Where can I find the Halo Bots?


  1. Login to Mspbots and navigate to Bots on the MSPBots menu.
  2. Click the Templates Bots tab.
  3. Click any of the integration groups to Halo.  See filtered lists for Halo bots template.

         



How to Clone a Template Bot?


  1.  Go to the following link: How to clone a Template Bot?
     









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N O T I C E

MSPbots WIKI is moving to a new home at support.mspbots.ai to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!