N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here
for more info!
N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here
for more info!
Here are the published or alpha versions of Halo Bots Templates that you can clone or customize for your own business needs.
Summary
No | Bot Name | Description | Default Trigger | Default Alert Message |
---|---|---|---|---|
1 | Halo Unassigned Tickets Alert Template | This bot sends the service dispatcher an hourly alert for the count of unassigned tickets that needs immediate allocation. | Unassigned Ticket Count > 0 Alerts every hour between 08:00 AM and 05:00 PM on Monday, Tuesday, Wednesday, Thursday, and Friday | Dear Dispatcher, There are {Ticket Count} unassigned tickets that need attention. Why should you care? What should you do? |
2 | Halo Too Many In Progress Alert Template | This bot alerts technicians when they have more than 2 tickets in progress. | Ticket in Progress Count > 2 Alerts every 5 minutes between 08:00 AM and 05:59 PM on Monday, Tuesday, Wednesday, Thursday, and Friday | Hi, {Technician}! You currently have {Ticket Count} tickets in progress. You may check the details in the drill through here. |
Where can I find the Halo Bots?
- Login to Mspbots and navigate to Bots on the MSPBots menu.
- Click the Templates Bots tab.
- Click any of the integration groups to Halo. See filtered lists for Halo bots template.
How to Clone a Template Bot?
- Go to the following link: How to clone a Template Bot?