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Manager information is very important.
It is used to send escalation information when an employee keeps triggering certain bots.
- You can check if the user's manager info is set up correctly in MSPbots by visiting https://app.mspbots.ai/UserManagement
- The "manager" information is synced from AD or AAD, depending on your AD setup.
How to set up user's Manager info
If you are using AAD, you can go to the user's setting in the Azure portal to change it:
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