Escalation messages are sent to managers when specific bots are triggered by a set of criteria and conditions. Manager information is highly critical because it is where escalation messages are sent when employee circumstances consistently trigger specific bots.
Learn about the following in this article:
The Manager information is synchronized from either Active Directory (AD) or Azure Active Directory (AAD), depending on your directory's setup. MSPbots syncs AD information every 10 minutes after any changes to the directory.
If you are using AAD, go to the user's settings in the Azure portal to make changes. MSPbots automatically synchronizes AD information 10 minutes after each AD update.
If you synchronize your local Windows AD with AAD, update the Manager and Job Title fields in the user's Active Directory settings, and sync the changes to the AAD.