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Widget Name | Description | Solution |
Sync Error Integration | A sync error will result in inaccurate reports. This widget shows the number of integrations that are currently having sync errors. | Please go to the Integrations page to fix the errors |
Unconnected Integration | Connecting to integrations allows you to maximize the benefits of MSPbots. This widget shows the number of available integrations that are not connected and ready for setting up. | Please go to the Integrations page to link those integrations |
Azure AD Authorization | Syncing the AAD to MSPbots eliminates the need to manually update and sync the user directory. This widget shows whether or not AAD authorization is complete and successful. | Please go to the Integrations page, click "Teams", the "Sync" |
Main Bot Switch | Bots need to be activated for the alerts to work. This widget shows if the main bot switch is on or off. | On the Bots page, there is a button called "Turn off all", that button is a master switch that will disable all bots from sending messages to users, this should be used when you encounter massive errors from the bots that you can't turn off the bot that generating errors. This will give you a quick "disable all" button. |
Missing Manager Info | Manager info is important for escalation. This widget shows how many users do not have corresponding manager info in their accounts. | |
Users Missing Job Titles | Having job title information is important because some bots use job titles as a filter. This widget shows how many users do not have job title information. | |
Not Guest User with PSA Account | Users with PSA accounts may get disabled accidentally. This list will ensure they are correct. Exclude the user that is disabled in AAD. | Go to User Management, select the "Show Disabled users" checkbox, and search for the users that have PSA accounts, but are disabled, click the check box in front of the users, and click the "enable" button. |
Ticket “In Progress” Status Setting | This widget shows if the “in progress” setting is already set up. | Go to Apps, attendance, and there is a button called "In progress" status, click the button and select your in-progress status name. |
Bot Messages Count Last 7 Days | If the bots are enabled, this widget shows how many bots were generated in the last 7 days. It also shows how many have been received and read over the same period. | |
PSAU without Home Channel | This shows how many PSAUs PSAU (PSA Users) do not have the home channel setting. | Go to User Management, select user, click edit, then select the home channel. This parameter can be used in the bot channel alert. |
Number of users have no work schedule | This widget shows the number of users without assigned work schedules. A work schedule is needed to trigger the attendance alert and "Tech stat Reviewer" bot, which will send the utilization and ticket in progress alerts 10 minutes before the scheduled off time | Go to Work Schedule, add a schedule to each user, or use the template function to add to multiple users. |
Users with message messages switch off users | This displays the number of users whose message is switched off. The user won't receive any messages from the bot if this switch is off. | Go to User Management, find the user, and turn on the message switch. |
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