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Only admins and users with the consultant role have access to the dashboards. Refer to the article Consultant Management Feature for instructions on how to add a consultant. |
Refer to the article Consultant Management Feature for instructions on how to add a consultant.
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To update the KPI settings, go to Settings > Team GPS KPI Setting, then adjust the settings until the values shown in the dashboards display the correct values.
What are the Team GPS dashboards?
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The Team GPS dashboards in MSPbots have widgets that let you validate results for KPIs and time entries. Below are the available dashboards and the widgets for each.
| Dashboards | Widgets | Widget Description |
|---|---|---|
| Team GPS KPI Time Entries - Connectwise Manage | Team GPS - Average Billable Hours Last 7 Days | Shows a detailed breakdown of billable hours last 7 days per member |
| Team GPS - Productive Time - Last 7 Days | Team GPS - Productive Time - Last 7 Days | |
| Team GPS Late Time Entry Count Last 7 Days | This report shows the number of late time entries for each member over the past 7 days. Late time entries are calculated as the difference between the start time and the date_entered time of the time entries | |
| Team GPS - Billable Utilization Last 7 Days | Shows billable utilization per member last 7 days. | |
| Team GPS Unscheduled Leave Last 7 Days | Count unscheduled leave for the last 7 days per member. Count if the time entry charge or work role is as selected as PTO in the settings. | |
| Team GPS Ticket KPI - ConnectWise Manage | Team GPS - Same Day Close Ticket Details Last 7 Days | Same Day Close Ticket Details for your team with our intuitive widget. This gauge displays the number of tickets closed on the same day they were opened, per member resources. |
| Team GPS - Member First Touch Resolution Last 7 Days Ticket Details | Member Details with Drill through for ticket id, board name, summary resolved by, resolved date, and time_entry count. Shows a count of tickets resolved by a member that has equal to or less than 1-time entries. | |
| Team GPS - Resolved Tickets Last 7 Days | Member Details with Drill through for ticket id, board name, summary resolved by, and resolved date | |
| Team GPS - P1 Response SLA Compliance Ticket Details - Last 7 Days | Priority 1 SLA Compliance for each team member over the last 7 days. Gain insight into individual performance with a clear and concise visual representation of compliance levels. | |
| Team GPS - P1 Resplan SLA Compliance Ticket Details Last 7 Days | ||
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