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CrushBank Dashboard
The CrushBank Dashboard has widgets that highlight real-time data for time allocation, utilization, and budget hours. You can filter the data by Date Range and Service Location.
How to access the dashboard
- Go to Apps on the MSPbots app and select CrushBank App - BETA.
- When the CrushBank App - BETA window opens, hover over Dashboards and select CrushBank Dashboard.
What are the widgets on the dashboard?
These are the data that is available from the CrushBank Dashboard:
- Time Allocated Per Ticket - This card number widget calculates and displays the average budget hours allocated per ticket.
- Time Spent Per Ticket - This card number widget calculates and displays the average actual hours spent per ticket.
- Time Utilization Ratio - This card number widget calculates and displays the average utilization ratio per ticket. The formula used to calculate is average actual hours / average budget hours.
- Tickets with No Budget Hours - This is also a card number displaying the count of service tickets with no budget hours.
- Time Utilization per Service Location - This grid widget calculates and displays the average utilization ratio per ticket per service location. The formula used to calculate is average actual hours / average budget hours.
- Active Hours vs. Budget Hours - This bar chart calculates and displays the sum of actual hours and budget hours per week.
- Team Utilization Ratio per Service Location by Week - This line chart shows the team utilization ratio per service location grouped by week.
- All Tickets - Grid - This is a grid widget that displays all service tickets and their corresponding details.
What are the options for filtering data?
The CrushBank Dashboards has two slicers to help you filter data:
- Date Range - Select the date or date range to generate data specific to your chosen time.
- Service Location - Select In-house, On-site, or Remote to compare utilization and budget hours for the different locations.
What are the CrushBank bots?
The CrushBank Bots notify ticket owners when a technician or team works under or over budget hours and when teams or locations meet specific budget hours.
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