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You can create bots that will remove SyncroMSP tickets in MSPbots when specific criteria are met. When creating the bot, you will add blocks for the REST API Call and for deleting the Syncro tickets in MSPbots. 

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This article discusses the following steps for designing the bot that will delete

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SyncroMSP tickets: 

1. Create a new bot.

   1. Log in to the MSPbots
    app
   1.  app using your Office 365 account.
    
   2. Navigate
   to Bots 
   1. to Bots on the left menu then click the New Bot button on the Bots screen. 
      
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   You
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      As an alternative, you can also start creating a bot from a widget on your dashboard. Click the ellipsis button and select Create Bot. 
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   When
   1. When the Create a new bot
    window
   1. window appears,
   click on
   1. select Start From Blank > Trigger.
   
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   1.  
   2. Fill in the following fields. 
      
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      1. Enter a name in the Bot Name field.
      2. Identify the Role that will have access to the bot.
      3. Add a clear Description of the bot. (Recommended)
      4. Click More Edit
       to open the pop-up window
      1. and fill out the required fields.
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      Then
      1. When done, click the Save button.
      Clicking Save
      1. This action opens the
      tab
      1. screen with the details and settings for your new bot. 
         
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2. Configure the trigger.

   1. On the screen with the bot details, click the Design tab to open the Trigger window. 
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   2. Do the following in the Trigger window:  
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      1. Under the section I want the bot to trigger when, identify the bot
   Click Design to enter the Trigger pop-up window.
   1. Definie the
      1. trigger by selecting Widget and
      PSA -
      1. SyncroMSP / SyncroMSP Ticket Status is to be deleted. from the dropdown menus. 
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      2. Next,
      go to the meet following criteria section and define the criteria for triggering the bot
      1. define the trigger criteria in the meets the following criteria section. Hover over the
       
      1. plus icon and
      click 
      1. select +Add Group or +Add Condition. 
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         If you want to preview the data, click the
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      1. Data Inspector
       icon
      1. icon. 
         
      Go
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      2. Then go to the I want the bot to run based on this schedule section and set the time and frequency for running the bot. 
         
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3. Click Finish button.
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      2. When done, click the Finish button. You will be back to the screen with the bot's details.  

5. Add a REST API Call block. 

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   1. Click on the Trigger block, then click on
   the Image Removed under
   1. the
   block
   1. plus icon, and
   finally
   1. select Add a Block.
   Image RemovedClick on the generated
   1. Select the new blank block.
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   1. Enter REST API Call
    into
   1. in the search bar, and
   then
   1. click
   on
   1. the action REST API Call to add the block.
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6. Add a Delete MSPBots Tickets block. 

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   1. Click on the REST API Call
    block
   1. block,
   then
   1.  then click on
   the Image Removed under
   1. the
   block
   1. plus icon, and
   finally
   1. select Add a Block.
   Image RemovedClick on the generated
   1. Select the new blank block.
   
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   2. Enter Delete MSPbots Tickets
   into
   1. in the search bar, and
   then
   1. click
   on
   1. the action Delete MSPbots Tickets to add the block. 

7. Create the bot alert.  

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   1. Click on the Delete MSPbots Tickets block,
   then
   1.  then click on
   the Image Removed under
   1. the
   block
   1. plus icon, and
   finally
   1. select Add a Block.
   Image RemovedClick on the generated
   1. Select the new blank block.
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   1. Enter Alert
   into
   1. in the search bar, and
   then
   1. click
   on
   1. the action Alert to add the block.
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8. Review the trigger. 
   1. Click the
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   1. ellipsis iconImage Addedin the upper-right corner of the Triggerblock
   ,
   1. and
   then click Edit to make your settings
   1. select Edit.
      
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   Check
   1. Verify if
   the trigger is set correctly.
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   1. the details in the Trigger window are correct. 
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   2. If the details are confirmed correct. click Next to proceed with configuring the REST API settings.  

9. Configure the REST API Call.

   1. Click Next to proceed to the REST API Call configuration window. 
   2. For url,  please enter "your SyncroMSP HTTP url/{TicketId}".
   3. For integration. select Syncro.
   4. For method，select delete. 
   5. For hesrders and params, please keep No Data.
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10. Click Next to proceed to the Delete MSPbots Tickets window. 
    
11. Click Next to proceed to the Alert configuration window. Follow the prompts on the page to configure the Alert block according to your preferences.Please refer to: How to Create a Bot#4.Definethebotalertscript.
    
12. Click Finish.
13. Click Save in the upper right corner to save your settings.