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- Go to Priority Rules by clicking the priority rules link on the NextTicket for Halo screen.
- Click the Advanced Rule button to open the Advanced Rule pop-up window.
- Fill in the following fields for adding an advanced rule:
- Rule Name - Enter a unique rule name.
- Rule Description -Enter a description for the rule. (Optional)
- Rule - Create conditions for the advanced rule. Add more groups or conditions if you need to. You can also do the following actions in this section:
- Click the
icon to save the priority rule and test the values of the rule. Below is an example of the Test Result window. - Click the
icon to delete the rule.
- Click the
- Click Save to keep the settings.
FOR ADMINS: Add companies to the watch list
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By adding companies to your watch list, you can give additional points to the tickets that they log so you can bump the priority of their tickets.
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