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App Description
The Next Ticket NextTicket app is an automated ticket dispatch system that gives the technician and dispatchers a portal where they can identify the next ticket that will be worked on based on a predefined scoring system by the organization considering predefined rules that will help deliver value to the MSP faster.
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How to access the app
To access the Next Ticket NextTicket app for ConnectWise in MSPbots, follow these steps:
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3. When the Apps tab opens, click Next TicketNextTicket for ConnectWise Manage.
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Why should you care?
- For Owner and Service Managers: The Next Ticket NextTicket app is going to provide an automated way of dispatching tickets to technicians. It also helps ensure you that technicians and dispatchers are more objective in catering tickets based on their priority, importance, and time criticality.
- For Dispatchers: This feature gives dispatchers an automated way of dispatching tickets in a few clicks. And you also have a way to see the highest ticket priority for each technician considering their skillset.
- For Technicians: This feature helps technicians easily identify what ticket they should work on next. If technicians can't work on the ticket, they can reject it as long as they specify the reason. Technicians can also monitor their scheduled tickets for the day on the same page.
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Only Admin users have permission to adjust the settings for the Next Ticket NextTicket app.
Set the ticket filter
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Add companies to the watch list
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Overview
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