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The API write-back can be customized by configuring the REST API Call bot block. Customizing the API write-back and creating an API REST block enables MSPbots to establish a seamless integration with your systems and allows us to retrieve relevant data so we can create reports that will help you monitor your performance, receive alerts, and perform necessary actions programmatically.

This article is a guide on how to configure the REST API Call bot block. It will use the Monitoring [Opened Tickets Today - Template] for_test bot as an example.

To set up the bot block

1. Go to Bots on the MSPbots menu. 
   
2. Open the bot where you need to add a REST API Call block. Let's use the bot Monitoring [Opened Tickets Today - Template] for_test as an example.
   
3. When the selected bot opens, go to the Design tab. If another window opens, close it. 
   
4. Hover over the horizontal line between the blocks. Click , select Add a Block, and select the new block. 
   
5. Type REST API Call in the search bar and click REST API Call.
   
6. Next, hover over the ellipsis for the REST API Call block and select Edit.
   
7. When the REST API Call window opens, enter the url address that will receive requests. 
   
8. (Optional) Select an integration.
   If you are configuring a REST API from an existing integration with MSPbots, select that software from the integration list. Otherwise, do not configure this parameter and proceed with the next step.
   
9. Select an appropriate HTTP method.
   • get - Retrieves information from the database without modifying or adding data. The results are consistent regardless of how many operations are performed.
   • post: Submits data and adds operations to the server.
   • put: Modifies the existing data on the server. This is similar to POST except that it modifies instead of adding.
   • delete: Removes a specific resource and deletes a record in a database.
   • options: Before using any of these methods, you can check the browser request to ensure the server will accept it.
     
10. Next, set up the headers and input the relevant key and value. 
    
    Click Add to add more keys and values.
    
    
    To remove a pair of key and value, click Delete. 
    
    
11. Set up the params. Select either the URL query and request body method to pass parameters to the server.
    
    1. query
       The URL query parameter is a way of passing parameters through the URL. In the URL, query parameters usually start with a "?" symbol and are separated by "&" symbols. For example: https://www.example.com/path/to/resource?param1=value1&param2=value2
       
    2. body
       The request body is an HTTP request with data that is usually part of a POST or PUT request. This data can be in various formats such as JSON, XML, or form data. These parameters are usually used for submitting forms, uploading files, or sending other types of data. 
       
       The params available for the request body method are none, form-data, x-www-form-urlencoded, JSON, and XML. 
       
12. Click Next to configure any remaining blocks, and click Finish when done.