N O T I C E
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“nt”Include Page Typing
MS"nt" in
.Teams shows an error message
The nt command prompts Auto Ticket dispatch to send the next highest priority ticket to Teams. Using this command in Microsoft Teams may return the following error, especially when used for the first time:
Currently, the nt command applies the last filter used in the web UI. This requires users to access the NextTicket app before they could use it.
In the future version of the Next Ticket app, the admin will be able to set up the default filters for each user.
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Why do I get an error when I type “nt” in MS Teams?Typing "nt" in Teams shows an error message Why does NextTicket Manager bring up the same ticket all the time?
Include Page NextTicket Manager Brings Up the Same Ticket All the Time NextTicket Manager Brings Up the Same Ticket All the Time
NextTicket brings up the same ticket each time the client types "nt". The client expects to see the next ticket in the queue after typing the command for the second time and onwards every time the command is used. or the third ticket after the third time the command is used. This article explains how NextTicket sends tickets when the nt command is received.
How the nt command of NextTicket Manager
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wor
The nt command triggers the NextTicket app to present users with the most important ticket to work on. The app does this by identifying the highest prioritized ticket using the Point Priority rules set by the NextTicket admin. The user cannot move to the second or third prioritized tickets until they have worked on the first ticket, changed its status, or made changes that would recalculate the priority points.
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You can request a new priority rule by clicking the Request New Rule button on the priority rules page. Our Support Team will receive your request and assess it for development. Please read the How to Request a New Rule for NextTicket for information on how to do this.
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You can restrict certain users from accessing the app by removing their licenses. For more infoinformation on removing licenses, please read How to Assign and Remove a License for NextTicket Manager.
6. How can we I request a new field for a filter?
Submit You can submit a request to MSPbots support so that they can reach out to the development team to add the field for the filter. Please read the How to Request a New Rule for NextTicket for information.
7. How can we I delete a rule template?
You can delete a rule template by clicking the delete icon for it. Please go to the NextTicket Manager Priority Rules for the instructions.
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9. What happens to the rejected tickets?
A ticket will be removed NextTicket removes rejected tickets from the queue for an one hour after rejection. During this hour, the admin is expected to should update the rules or settings so that technician will get the ticket will be sent to the correct technician or it will not correct ticket, and the rejected one won't be a priority ticket anymore. If there is no update done within 1 the admin does not update within the hour, the ticket will queue back, and the technician will get the ticket again.
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11. Why can’t I access the NextTicket Manager or ? Why do I get the No Permission error when accessing NextTicket Manager?
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You need a license to be able to access
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NextTicket Manager
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. If you
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can't access the app,
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ask your admin
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, dispatcher, or manager
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for a license
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.
12. What is the recommend range of points to use?
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