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- In NextTicket Manager Priority Rule page:
- Click Save, then select "Save Rule as Template".
- Provide Template Name then click "Save".
- Click Save, then select "Save Rule as Template".
2. MSPbots menu Panel, Go to Settings, then click Next Ticket Rule Template Management
a. Select Integration
b. Adjust and Enable Rules you wanted to choose then click Create new template button.
c. Input Template Name then click Save.
How to Delete a Priority Rule Template?
Priority Rule Template can be delete by doing the following:
- In MSPBots App Menu panel, select Settings then click Next Ticket Rule Template Management.
- Select Template to delete from the dropdown list
- Click Delete button then Confirm.
How to Request for a new Priority Rule?
- In Next Ticket Manager, go to Priority Rules page.
- Click Request New Rule button.
- Fill out the Request New Rule form then click submit. The request will be forwarded to MSPbots support team to assess and check.
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