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Most of the existing NextTicket priority rules were created or updated upon a client's request. You can request a new rule or an update to an existing one by sending the required information below to the MSPbots Support Team at support@mspbots.ai.
What
...
is needed for my Rule Update Request?
- The name or description of the current rule that needs to be updated
- A screenshot of the rule
- Details of the modification or update needed
- Why are the existing rules not working for you?
What
...
is needed for my New Rule Request?
- A clear description of what you want to achieve
- Tickets or scenarios that need more points
- Tickets or scenarios that should get fewer points
- A mock-up or business use case
What
...
happens after I send my request?
Your request will undergo the following process:
- Our design team acknowledges
- will acknowledge your request and makes
- make an assessment.
- If the request details are complete, the development will begin. If not, a representative will reach out to you for clarification.
- Development begins
- starts.
- The new rule or update undergoes QA.
- Alpha testing is done.
- Your new rule or update is approved for release.
If you have more questions, please reach out to support@mspbots.ai.
...
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