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2. Click Apps in the left pane.
3. When the My Application screen Apps tab opens, click NextTicket for ConnectWise.
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If you want to add more groups or conditions for the filter, click the plus symbol below Filter Name, and then select either Add Group or Add Condition.
You can also click Preview to check if your new filter settings or conditions are valid before you save the changes.
5. When you're done setting up the filter, click Save.
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Reject the top priority ticket of a user
On the NextTicket Ticket Dispatch for ConnectWise screentab, after you select a filter and a user, the Request Next Ticket option automatically refreshes, and then the details of the user's top priority ticket appear on the screen. If you think that the ticket should not be the top priority ticket for the user, you can reject the ticket. It is also necessary to specify the reason why the user can't work on the ticket.
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3. Once the details of the user's top priority ticket appear on the screen, review the details, and then click Reject Next Ticket.
4. When the Reject Reason window opens, select or type the reason why you want to reject the ticket, and then click Save.
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1. In the NextTicket for ConnectWise tab, click Settings.
2. When the NextTicket For ConnectWise CWM Settings page tab opens, select the applicable options in the Tickets filter and User lists.
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