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- Employee waited too long, forgot about the detail of the time entry, affecting the accuracy of the time entry, like what happened, when it happened, and how long it took. Since some of the very important KPIs like utilization and agreement profitability are heavily rely on an accurate time entry, the accuracy of those KPIs will be affected too.
- If the clients or other employees need to figure out what happened to certain tickets, and the employee who did the job didn't put time entry at the time, it will create trouble for the clients and other employees to understand what happened and what needs to be done next.
Here are some service managers and business owners talking about how bad it could be:
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How bad is your MSP doing in the late time entries?
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For detailed information about each report, please review this screen recording:video:
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How to use bots to help you solve this issue?
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For the best practice of using the bots to help you reduce the number of the late time entry, please watch this video:
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Feedbacks and asking for help
If you have any suggestions about what kind of reports or bots that we should change or add to help you solve the late time entry issue in your MSP, please send an email to support@mspbots.ai
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