The CW Late Time Entry Analysis application is a comprehensive package of widgets and bots that helps you track your late time entry performance on a company level and on your individual users. MSPbots also integrated a Team Game feature where you can team up your users in healthy competitions of logging time entries that creates an environment where everyone in the group hopes that everyone will do well.
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ConnectWise Late Time Entry Analysis
To view the ConnectWise Late Time Entry Analysis reports, follow these steps:
Late time entry happens when an employee finishes a job but doesn't add the time entry right after he or she finishes the task.
Here are some of the late time entry issues that our Late Time Entry Analysis app can help you avoid:
The ConnectWise Manage Late Time Entry Alert 3.0 (Real-Time) bot alerts users whenever they log a time entry after their scheduled ticket end day and time. Turn on the Trigger and Alert options for the bot so that technicians will start receiving alert messages on Microsoft Teams whenever they log a late time entry.
There are late time entry reports that you can access with the Late Time Entry Analysis app. Each report has various widgets that help you monitor the time entry metrics of your company and employees.
For detailed information about the reports and their corresponding widgets, please review this presentation:
The ConnectWise Late Time Entry Report – Company report shows a detailed analysis of the overall late time entry values for your company. Here are the widgets in this report:
Widget Name | Description |
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CW Late Time Entry Trends Compared to Other MSPs ( Late > 5 min ) | This widget shows the company's late time entry trends and compares them to other MSPs and the top 20% of MSPs using MSPbots. Note: Since this widget has data compared to the global ranking, the late measurement is set as 5 minutes by default. |
CW Average Late Hours Trends Compared to Other MSPs ( Late > 5 min ) | This widget shows the company's average late hours per time entry trend for the last 16 weeks, and then compares your info to other MSPs and the top 20% of MSPs using MSPbots. |
Late Time Entry Details per User Last 7 days | This widget shows you a breakdown of each user's time entry details for the last 7 days. |
CW Avg Time Entries Per User | This widget shows the ratio of time entries per user for your company for the last 7 days excluding today. |
CW Late Time Entries Per User | This widget shows the ratio of late time entries per user for the last 7 days excluding today. |
CW Avg Late Hours per Time Entry in MSP | This widget shows the ratio of late hours per time entry within the company for the last 7 days excluding today. |
CW Avg Late Time Entry Duration (In Hours) | This widget shows the ratio of late time entry hours per user for the last 7 days excluding today. |
CW Late Time Entry Details per User (Previous Week) | This widget shows the breakdown of each user's late time entry details for the last week (Monday to Sunday). |
CW Summarized Late Time Entry Details (Previous Week) | This widget shows a summary of the late time entry details for each user from the previous week (Monday to Sunday) |
CW Users with the Most Late Time Entry Hours (Last 7 Days) | This widget shows the top 5 users with the most late time entry hours for the last 7 days. |
CW Users with the Most Late Time Entry Count (Last 7 Days) | This widget shows the top 5 users with the most number of logged late time entries in the last 7 days. |
CW Late Time Entry Distribution | This graph shows the frequency distribution of late time entries. |
The ConnectWise Late Time Entry Report – User report shows a detailed analysis of late time entry issues per user. Here are the widgets in this report:
Widget Name | Description |
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CW Late Time Entry User 28 days | This widget shows the late time entry trends of the user for the past 28 days. Click the points on the different intervals to see how many among their time entries are late. |
CW User Late Time Entry Trends ( Late > 5 min ) | This widget shows the trend of the user's late time entries for the last 16 weeks. This also shows how you compare against the company average, other MSPbots users, and the top 20% of MSPs. Since this widget has data compared to the global ranking, the late measurement is set as 5 minutes by default. |
CW User Late Hours Trends ( Late > 5 min ) | This widget shows the trend of the user's late hours for the last 16 weeks. This also shows how you compare against the company average, other MSPbots users, and the top 20% of MSPs. Since this widget has data compared to the global ranking, the late measurement is set as 5 minutes by default. |
CW Late Time Entry Count. | This widget shows the user's number of late time entries for the last 7 days excluding today |
CW Time Entry Count | This widget shows the number of time entries logged by the user for the last 7 days excluding today. |
CW Late Time Entry Percentage | This widget shows the user's percentage of total late time entries vs time entries for the last 7 days excluding today. |
CW Time Entry Percentile ( Late > 5 min ) | This widget shows the percentage of users within MSPbots that you surpassed in terms of late time entry percentage. For this widget, the higher the percentage better. Furthermore, since this widget has data compared to the global ranking, the late measurement is set as 5 minutes by default. |
Last 16 Weeks CW Time Entry Statistics and Ranking ( Late > 5 min ) | This widget shows the user's time entry statistics and ranking for the last 16 weeks. Since this widget has data compared to the global ranking, the late measurement is set as 5 minutes by default. |
CW Total Late Hours | This widget shows the total late hours entered during the last 7 days. |
CW Hours Late Per Time Entry | This widget shows the ratio of hours late per time entry for the last 7 days excluding today. |
CW Late Time Entry Additional Details (Last 7 Days) | This widget shows the additional details related to late time entries for the last 7 days excluding today. |
The ConnectWise Late Time Entry Report – Team report shows a detailed analysis of late time entry issues per team. Here are the widgets in this report:
Widget Name | Description |
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Avg Late Time Entry Duration (In Hours) Per Team | This widget shows each team's average late time entry duration and improvement rate. |
Avg Late Time Entry Duration (In Hours) Team | This widget shows each technician's late time entry duration and improvement rate. |
On the CW Late Time Entry Settings page, account administrators can adjust the settings for the ConnectWise Late Time Entry Analysis report. Here are some configurations that administrators can do to the report:
To set the acceptable average late hours of your MSP, follow these steps:
To exclude the time entries of specific users and work types from the report, follow these steps:
By default, any time entries past the ticket due date and time are considered late. The account administrator can update how many minutes is considered late.
To set the late time entry threshold, follow these steps:
If you are an Admin user, you can create the teams so you can begin accessing the game feature of the app.
To create the teams, follow these steps: