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1. 1. Navigate to your MSPbots app and click Integrations. 
   2. Scroll down to Autotask and click on Config. 
      
   3. Fill out the following in the Information section: 
      • For API User Name, enter the username (key) from Autotask.
      • For API User Password, enter the password (secret) key from Autotask.
   4. Once both are entered, click Save and Sync.  If If set correctly, you'll get a message stating the synchronization was successful.  
      
      
      • If the input information is incorrect, you will be prompted with the following message:
      
      
      • "500 INTERNAL_SERVER_ERROR - Internal Server Error at auto task remote server"
      
      
      • When this happens, re-enter the correct username (key) or password (secret).
      • If you encounter a data sync error with the message "The logged in Resource does not have adequate permissions to query this entity type," this means that the user does not have enough permissions. To resolve this, refer to the article "AutoTask Integration Error | The logged in resource does not have the adequate permissions to query this entity type."

Configuring and registering Webhooks

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